Amy Triplett
Murrells Inlet,SC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
37
37
years of professional experience
Work History
Server Shift Leader
Texas Roadhouse
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
New Construction Cleaner
Pledge To Clean
03.2020 - 10.2021
- Assisted with post-construction cleanup and maintenance.
- Followed industry regulations and local building codes.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Inspected completed projects to meet customer expectations.
- Trained and supervised team of construction workers.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
Immigration Specialist
Green Go 4 Gringo
01.2016 - 03.2020
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Analyzed legal documents and identified pertinent issues for clients.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Counseled clients on potential outcomes of legal matters.
- Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
Early Childhood Educator
Bennettts Family Home Care
10.1996 - 12.2015
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Telemarketing Sales Representative
Kaplan
10.1993 - 09.1996
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Recorded contact information of customers and potential customers in internal database.
- Developed extensive knowledge of products and services to better assist customers.
- Qualified leads and set up customer appointments for outside sales team.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Answered calls, took messages, and transferred calls to correct individuals.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded and updated customer information in online systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of Number outbound and inbound calls per day.
Behavioral Youth Counselor
Methodist Childrens Home
02.1986 - 09.1993
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Participated in client transports to various locations.
- Taught children necessary life skills and provided for physical daily care.
- Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
Education
Associates Early Childhood - Early Childhood Education
Forsyth Technical Community College
Winston-salem, NC05.1999
Therapeutic Recreation - Therapeutic Recreation
Western Carolina University
Cullowhee, NC12.1985
Skills
- Process Payments
- Facilitating Change
- Covid Symptom Screening
- Dining Room Management
Timeline
Server Shift Leader
Texas Roadhouse
10.2021 - Current
New Construction Cleaner
Pledge To Clean
03.2020 - 10.2021
Immigration Specialist
Green Go 4 Gringo
01.2016 - 03.2020
Early Childhood Educator
Bennettts Family Home Care
10.1996 - 12.2015
Telemarketing Sales Representative
Kaplan
10.1993 - 09.1996
Behavioral Youth Counselor
Methodist Childrens Home
02.1986 - 09.1993
Associates Early Childhood - Early Childhood Education
Forsyth Technical Community College
Therapeutic Recreation - Therapeutic Recreation
Western Carolina University