Amy True
Avondale,United States
Summary
Dynamic customer service professional with a proven track record at Raley's Supermarket, excelling in conflict resolution and team development. Enhanced customer satisfaction scores through effective complaint resolution and training initiatives. Skilled in Microsoft Excel and committed to fostering a positive work environment that drives employee engagement and loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Customer ServiceManager
Raley's Supermarket
Avondale, AZ
04.2024 - Current
- Mentored team members to foster commitment to friendly service.
- Trained new hires on company policies, procedures, and software systems
- Boosted customer satisfaction by efficiently handling and resolving concerns.
- Resolved customer complaints effectively while upholding professional standards.
- Worked with management team to pinpoint enhancements in customer service operations.
- Maintained focus on ensuring customer satisfaction for a large volume of clients.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Provided tailored assistance to meet individual customer needs, boosting brand loyalty.
- Optimized resource utilization through effective allocation of tasks among team members based on their strengths and workload capacity.
- Handled customer inquiries swiftly, referring major problems to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Ensured timely resolution of client concerns through proactive problem-solving.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Demonstrated professionalism by remaining composed with dissatisfied customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Raley's Supermarket
Avondale, AZ
11.2021 - Current
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Education
GED -
State of Arkansas
Skills
- Customer engagement
- Customer relations
- Conflict resolution
- Team development
- Management support
- Issue research
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Excellent time management skills
- Verbal and written communication
- Decision-making
- Adherence to high customer service standards
- Relationship building
- Team building and leadership
- Handling escalations
- Deadline oriented
- Work prioritization
- Customer focused
- Effective workflow management
- Meticulous attention to detail
- Complaint resolution
- Continuous improvement
- Issue resolution
- Quality assurance
- Policy enforcement
- Customer retention
- Conflict management
Timeline
Assistant Customer ServiceManager
Raley's Supermarket
04.2024 - Current
Cashier
Raley's Supermarket
11.2021 - Current
GED -
State of Arkansas