Amy Truong
Los Angeles
Summary
Friendly and motivated professional, known for an optimistic and proactive approach, with over 4 years of hands on work experience in customer facing roles, developing the adaptability to thrive in any professional setting. Known for remaining calm under pressure, resolving concerns professionally, and consistently providing exceptional service. Proven ability to learn quickly, leaving a track record of mastering new processes and technologies with minimal training.
Overview
1
1
year of professional experience
Work History
Server
MoneyKey Ramen
Simi Valley
06.2024 - 05.2025
- Handled high pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Leveraged strong product knowledge and interpersonal skills to identify customer needs and upsell efficiently.
- Balanced multitasking, data entry, and customer engagement through proficient use of POS software.
Outreach Representative
The Outreach Team
San Fernando, CA
02.2024 - 06.2024
- Engaged with hundreds of individuals daily, and collected information to secure support for social initiatives.
- Upheld campaign initiatives by persuading undecided individuals and turning conversations into actionable support.
- Analyzed data with use of PDI to improve outreach efficiency and ensured data accuracy while maintaining confidentiality working with sensitive information.
Education
No Degree - Psychology
Moorpark College
Moorpark, CASkills
- Upselling & Customer Engagement
- Customer Service & Interpersonal communication
- Strong work ethic & Commitment to Excellence
- Task prioritization & Workflow management
- Digital Transactions & Sales Tracking
- Data entry & Record keeping
Timeline
Server
MoneyKey Ramen
06.2024 - 05.2025
Outreach Representative
The Outreach Team
02.2024 - 06.2024
No Degree - Psychology
Moorpark College