Amy Tucker
Montpelier,VT
Summary
Enthusiastic and highly dependable, successful at managing multiple priorities with a positive attitude. High functioning with a strong work ethic who can both work independently as well as with a team for one common mission.
Overview
22
22
years of professional experience
Work History
Lottery Games and Systems Manager
State Of Vermont-Department Of Liquor And Lottery
03.2023 - Current
- Research system issues and recommended changes and enhancements.
- Collaborate with business stakeholders to define system requirements for new initiatives, translating needs into actionable project plans.
- Manage lottery systems and software development, overseeing logistical changes to maintain smooth operations.
- Play key role in on-going network design, reevaluation and optimization to keep pace with the industry.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Increase team productivity by implementing streamlined processes and effective communication strategies.
- Cultivate partnerships with vendors to maximize business opportunities and extend network reach within the industry sector.
- Analyze current and past market trends and capitalize on emerging opportunities for growth.
- Communicate clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Lottery Games and Systems Specialist
State Of Vermont-Department Of Liquor And Lottery
11.2022 - 03.2023
- Assisted with all facets of user acceptance testing and approving gaming system software.
- Streamlined system processes for enhanced performance and user satisfaction.
- Diagnosed and executed resolution for network and server issues.
- Reviewed all game specifications in each design stage.
- Assisted with scheduling and implementation of instant ticket release dates and product distribution.
- Maintained 2nd Chance Play programs and promotions.
FDA Tobacco Compliance Program Coordinator
State Of Vermont - Department Of Liquor & Lottery
07.2014 - 11.2022
- Created RFP responses for State and negotiated all contractual terms for all three consecutive contracts.
- Provided trainings to staff contractual requirements for program operations.
- Designed program implementation and quality control plans.
- Maintained inventory records, evidence logs, underage purchaser information, among other data collection storage.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple program aspects simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Reviewer, VT Payment Error Rate Measurement
The Pacific Health Policy Group
05.2013 - 05.2014
- Reviewed Medicaid and CHIP eligibility decisions as determined by VT Department for Children and Families Health Access Eligibility Unit.
- Collaborated with other reviewers ensuring accurate data was reported to Centers for Medicare and Medicaid Services.
- Often required to contact applicants to further clarify or provide missing information.
- Researched rules and procedures within Department.
- Followed State and Federal guidelines for implementing PERM program.
Reviewer, DE Payment Error Rate Measurement
The Pacific Health Policy Group
12.2008 - 12.2009
Reviewer, VT Payment Error Rate Measurement
The Pacific Health Policy Group
05.2007 - 05.2008
Benefit Program Specialist
State Of Vermont, Dept. For Children And Families
10.2002 - 02.2007
- Determined eligibility for state and federally funded health care programs for approximately 1,300 cases.
- Case managed Breast and Cervical Cancer Treatment Medicaid program for State.
- Maintained client confidentiality and met stringent deadlines.
- Required to be highly organized and adjust to frequently changing rules and procedures.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Vermont
Burlington, VT05.1997
Skills
Application testing
- Adaptability
- Problem-solving abilities
- Product Development
- Attention to Detail
- Analytical Thinking
- Active Listening
- Troubleshooting skills
Timeline
Lottery Games and Systems Manager
State Of Vermont-Department Of Liquor And Lottery
03.2023 - Current
Lottery Games and Systems Specialist
State Of Vermont-Department Of Liquor And Lottery
11.2022 - 03.2023
FDA Tobacco Compliance Program Coordinator
State Of Vermont - Department Of Liquor & Lottery
07.2014 - 11.2022
Reviewer, VT Payment Error Rate Measurement
The Pacific Health Policy Group
05.2013 - 05.2014
Reviewer, DE Payment Error Rate Measurement
The Pacific Health Policy Group
12.2008 - 12.2009
Reviewer, VT Payment Error Rate Measurement
The Pacific Health Policy Group
05.2007 - 05.2008
Benefit Program Specialist
State Of Vermont, Dept. For Children And Families
10.2002 - 02.2007
Bachelor of Arts - Liberal Arts And Sciences
University of Vermont
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