Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Tucker

Crestview,FL

Summary

Dynamic and results-driven professional with extensive experience at Walmart as a Customer Service Manager. Proven ability to enhance customer satisfaction through effective problem resolution and team leadership. Skilled in packaging, labeling, and maintaining organized workspaces, demonstrating strong attention to detail and clear communication to drive operational efficiency.

Overview

26
26
years of professional experience

Work History

Warehouse Worker

AAFES
03.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Customer Service Manager

Walmart
03.2018 - 03.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressed issues, and implemented effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Maintenance Planner

USAF
12.1998 - 11.2013
  • Reduced downtime for critical assets by developing and implementing comprehensive maintenance plans.
  • Negotiated contracts with external service providers for specialized services when necessary, ensuring quality work at competitive rates.
  • Ensured compliance with safety regulations and standards throughout the maintenance planning process.
  • Tracked maintenance activity using CAMS software to confirm compliance with industry requirements.
  • Established strong communication channels between departments, streamlining coordination efforts during scheduled shutdowns or emergencies.
  • Organized ongoing maintenance schedules to boost system performance.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.

Education

Associate of Applied Science - Business Management

Keiser University
Fort Lauderdale, FL
06-2026

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Loading and unloading
  • Heavy lifting
  • Clear communication
  • Attention to detail
  • Warehouse organization
  • Pallet jack handling
  • Unpacking merchandise

Timeline

Warehouse Worker

AAFES
03.2022 - Current

Customer Service Manager

Walmart
03.2018 - 03.2022

Maintenance Planner

USAF
12.1998 - 11.2013

Associate of Applied Science - Business Management

Keiser University

Similar Profiles

CREATE PROFILE
Amy Tucker