Amy Tucker
Franklin,TX
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
Large Animal Clinic Texas A&M University
11.2023 - 09.2025
- Schedule appointment accordingly to each doctor
- Answer telephone and transfer to the right coordinator
- Enter charges after reviewing the charges that were entered and make sure the charges were correct
- Create Coggins and Health Certificates for horses and make sure all the information is correct
CUSTOMER SERVICE ASSOCIATE
Kelsey Seybold
04.2022 - 11.2023
- Schedule appointments according to the different specialties in over 40 clinics
- Schedule appointments in orthopedics
- If a patient had a question then I would get them over to the correct department and nurse
DINING SERVICE ASSOCIATE
Chartwell’s Dining Services at Texas A&M University
04.2019 - 03.2022
- Stock up on food supplies and water
- Check out customers in a timely manner
- Help customers figure out what type of sandwich and other items they may need for their purchase
ANIMAL TECHNICIAN
Texas A&M University
01.2014 - 03.2019
- Verified data integrity and accuracy.
- Worked directly with Principal Investigators and technicians to achieve an excellent outcome of their study.
- File correct paperwork for daily census and using the procedure rooms
- Fill out paperwork for animals that needed attention or found dead. I had to put the correct number and type of animals on the card. I also had to put what was possibility wrong with the animal on the card. I had to put how many males and females were in the cage. Also, how many litters of pups, the age of pups, and how old each litter was on the card. There was only a certain number of animals allowed in each cage.
ANIMAL CARETAKER
Baylor University
01.2013 - 01.2014
- Make sure that inventory was done correctly for breeding pairs and litter of mice. Make sure the investigator had enough litter to breed and keep the project going. I had two different buildings to fill out information.
- Sterilized instruments and equipment for necessary procedures. I had to order equipment and make excel every month for each investigator.
- Provided emergency first aid to animals as needed.
- Examined animals to detect and determine the nature of diseases or injuries.
- Cleaned and maintained laboratory area.
- Euthanized sick and injured animals when appropriate.
FRONT DESK RECEPTIONIST
NAS Joint Reserve Base
01.2011 - 01.2013
- Enter client and patient information into the database
- Made sure all the information was correct in the health records and what the animal needed was correct
- Made sure the animal was the right species and receiving the correct vaccinations or medications
- If a customer came into buy heartworm medication for their animal, I made sure the animal was up to date on their heartworm test. Informed the client when the next heartworm test was due so the animal would not get heartworms.
- Answered telephone call
- Schedule appointments for veterinarians
- Compile information for animals going overseas for their health certificates
- Certain countries needed vaccinations done at a certain time either three weeks or six months apart. The countries needed the animal to be treated for parasites. Also, certain countries would require a rabies titer and the titer had to be at a certain number if not then the animal would be revaccinated. Some countries needed animals to have two microchips implanted instead of one.
- Check in and out customers
- Did daily and monthly reports for the business
Education
Associate Degree - Veterinary Technician
Cedar Valley College
Lancaster, Texas12.2007
Bachelor of Science - Animal Science
Texas A&M University
College Station, Texas12.2002
Skills
- Self-motivated
- Reliable and Dependable
- Extremely organized
- Clerical support
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
Certification
Coursera-Microsoft Suites
Microsoft Excel-Basic
Timeline
CUSTOMER SERVICE ASSOCIATE
Large Animal Clinic Texas A&M University
11.2023 - 09.2025
CUSTOMER SERVICE ASSOCIATE
Kelsey Seybold
04.2022 - 11.2023
DINING SERVICE ASSOCIATE
Chartwell’s Dining Services at Texas A&M University
04.2019 - 03.2022
ANIMAL TECHNICIAN
Texas A&M University
01.2014 - 03.2019
ANIMAL CARETAKER
Baylor University
01.2013 - 01.2014
FRONT DESK RECEPTIONIST
NAS Joint Reserve Base
01.2011 - 01.2013
Bachelor of Science - Animal Science
Texas A&M University
Associate Degree - Veterinary Technician
Cedar Valley College