Amy Tuckley
Cherry Valley,IL
Summary
Dynamic administrative specialist with a strong background in delivering exceptional office support and customer service. Recognized for reliability and adaptability in fast-paced environments, ensuring seamless office operations while effectively addressing evolving needs. Proficient in data entry and skilled in MS Office applications, including Outlook, Excel, and Word. Strong organizational abilities combined with a collaborative mindset foster a positive team atmosphere and drive overall productivity.
Overview
26
26
years of professional experience
Work History
Server
Hairy Cow Brewery
12.2018 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Trained new servers in menu knowledge and operational procedures to enhance team performance.
- Resolved customer complaints promptly, fostering a welcoming environment for repeat business.
- Developed strong relationships with regular customers, enhancing loyalty and satisfaction rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Phelbotomist
Rochelle Community Hospital
11.2022 - 11.2025
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing.
- Maintained compliance with safety protocols and infection control standards during procedures.
- Processed laboratory requisitions and prepared specimens for analysis, ensuring proper labeling and storage.
- Assisted in training new staff on phlebotomy techniques and best practices for patient care.
Sr. Recruiter
Manpower
07.2015 - 08.2020
- Prequalifying candidates for job placement
- Led recruitment initiatives to source and attract top talent across various industries.
- Developed and implemented strategic hiring plans aligned with organizational goals.
- Utilized advanced applicant tracking systems to streamline recruitment processes.
- Collaborated with hiring managers to understand staffing needs and role requirements.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Coordinated schedules to arrange management interviews with applicants.
CNA/PCT
Rockford Gastroenterology
02.2014 - 08.2015
- Provide care to patients after procedures.
Owner/Manager
White Knuckle Motorsports
01.2006 - 01.2014
- Supervise staff, order parts, and provide customer service.
Cashier
Aldi’s
01.2000 - 01.2005
- Provided customer service and assisted manager.
Education
Certified Phlebotomist (CPT) -
Rock Valley College
Rockford, IL11.2022
Certified Patient Care Technician (CPCT) - undefined
Rockford Career College
Rockford, IL04.2014
Certified Nursing Assistant (CNA) - undefined
Rockford Career College
Rockford, IL11.2013
Travel Certificate -
Wilma Boyd Travel School
Pittsburgh, PA01.1997
High School - undefined
Thomas Jefferson High School
Rockford, IL06.1996
Skills
- Experienced in Word, Excel, and Outlook
- Detail-oriented data management
- Office organization skills
- Staffing and recruitment expert
- Onboarding processes
- Customer communication
- Interviewing/Termination
- Customer service optimization
- Independent problem solver
- Customer relationship management
- Business professionalism
Timeline
Phelbotomist
Rochelle Community Hospital
11.2022 - 11.2025
Server
Hairy Cow Brewery
12.2018 - Current
Sr. Recruiter
Manpower
07.2015 - 08.2020
CNA/PCT
Rockford Gastroenterology
02.2014 - 08.2015
Owner/Manager
White Knuckle Motorsports
01.2006 - 01.2014
Cashier
Aldi’s
01.2000 - 01.2005
Certified Patient Care Technician (CPCT) - undefined
Rockford Career College
Certified Nursing Assistant (CNA) - undefined
Rockford Career College
High School - undefined
Thomas Jefferson High School
Certified Phlebotomist (CPT) -
Rock Valley College
Travel Certificate -
Wilma Boyd Travel School