Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Amy Ullrich

Amy Ullrich

Hendersonville,TN

Summary

Composure, Perseverance, Action Oriented, Attention to Detail, Customer Focus, Integrity and Trust. Learning on the Fly, working in a professional office Authorized to work in the US for any employer.

Overview

25
25
years of professional experience

Work History

Sales Coordinator/Customer Service, Remote

Grover Gundrilling
Oxford, ME
03.2020 - Current
  • Provide necessary support to inside and outside sales team
  • Manage 50+ customer accounts, responsible for multiple accounts with varying degrees of size and complexity
  • Coordinate sales team, manage schedules and communicating relevant information across team platforms
  • Assisted customers with warm and professional attitude
  • Perform day to day customer service and communication with all customers
  • Inform customers of unforeseen delays or problems
  • Worked closely with Manufacturing and Shipping operations; Customer focus
  • Understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
  • Outbound calls responding to complaints from customers and give after-sale support
  • Review purchase orders received from customers for accuracy against quotes, process and complete all orders
  • Prepare price quote for engineering to complete pricing.
  • Store and sort sales financial and non-financial data in CRM and ERP systems.
  • Prepare client profiles and entered information into operating systems.

Customer Service Specialist

International Paper
Auburn , Maine
11.2000 - 03.2020
  • Managed over 100 customers . Responsible for multiple accounts with varying degrees of size and complexity
  • Perform variety of additional activities to facilitate excellent customer relationships supporting Sales,
  • Worked closely with Manufacturing and Shipping operations; Customer focus
  • Understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
  • Attend and represent Customer Service in production meetings, shipping meetings, and other meetings as required
  • Work with different functional groups to validate tooling, product drawings and specifications
  • Field questions and help with quote requests from Sales and Customers
  • Take customer orders either directly from customers or account managers
  • Place orders on timely basis for purchases of materials and supplies to be used in production
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
  • Process purchase orders, coordinate account credits and maintain customer data
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries, including managing backlog and prioritizing orders
  • Back-up to Manager and lead CSR team
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees
  • Recorded product or service failure complaints and notified appropriate departments
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs
  • Resolved concerns with products or services to help with retention and drive sales
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Collected and analyzed customer information to prepare product or service reports
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Recommended products to customers, thoroughly explaining details
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects

Account Manager

Maine Poly
Greene , Maine
02.1998 - 11.2000
  • Responsible for multiple accounts with varying degrees of size and complexity
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Education

High School Diploma -

Brunswick High School
Brunswick, ME

Skills

    Customer Support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales Coordinator/Customer Service, Remote

Grover Gundrilling
03.2020 - Current

Customer Service Specialist

International Paper
11.2000 - 03.2020

Account Manager

Maine Poly
02.1998 - 11.2000

High School Diploma -

Brunswick High School

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Amy Ullrich