Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Vance

Chauncey ,WV

Summary

Proven efficiency enhancer, adept in Front Desk Operations and Patient Relations, with a history at Crissy Musick Photography. Excelled in streamlining operations by over 30%, leveraging expertise in HIPAA Compliance and Office Administration. Demonstrates exceptional Telephone Etiquette and a commitment to improving client satisfaction and workflow.

Overview

22
22
years of professional experience

Work History

Photography Assistant

Crissy Musick Photography
05.2020 - 04.2023

Scheduled clients, edited photos, did client viewings, helped photographer on and off locations, setup photo shoots, and cleaned when finished

Receptionist

Southern WV Health Systems
08.2011 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Receptionist

Marshall Health
01.2003 - 09.2008

Medical Assistant

Dr Carbonel
08.2001 - 01.2003
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Medical Assistant - Medical Assisting

National Institute of Technology
Cross Lanes, WV
08.2001

Business -

Gilbert High School
Gilbert, WV
05.1989

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Patient Registration
  • HIPAA Compliance
  • Appointment Setting
  • Insurance Verification
  • HIPAA Guidelines
  • Appointment management
  • Payment Collection
  • Reminder calls
  • Patient Relations
  • Workflow Optimization
  • Mail Management
  • Cash Handling

Timeline

Photography Assistant

Crissy Musick Photography
05.2020 - 04.2023

Receptionist

Southern WV Health Systems
08.2011 - 05.2016

Receptionist

Marshall Health
01.2003 - 09.2008

Medical Assistant

Dr Carbonel
08.2001 - 01.2003

Medical Assistant - Medical Assisting

National Institute of Technology

Business -

Gilbert High School
Amy Vance