Amy van der Veen
Cool,CA
Summary
Dynamic and resourceful Executive Assistant with a proven track record at TNK Janitorial, where streamlined operations by over 25% through efficient systems and organizational strategies. Expert in QuickBooks and payroll management, to embody professionalism and reliability, excelling in executive support and fostering positive workplace environments.
Overview
29
29
years of professional experience
Work History
Executive Assistant to the Chief Operating Officer
TNK Janitorial
10.2001 - 09.2024
- Streamlined field operations by implementing efficient cleaning systems and organizational strategies by using sum programs 3M.
- Performed in the role of services showcasing by establishing a working service agreement for new clients.
- Used QuickBooks to produce monthly invoices, reports, payroll and other deliverables.
- Performed accounts receivable and accounts payable using Quickbooks.
- Facilitated weekly payroll.
- Facilitated employee schedules.
- Met with potential clients tailored scopes of work to meet the demand of each client.
- Coordinated site inspections by providing onsite walkthrough inspections.
- Expedited workflow with timely responses to internal and external inquiries via phone calls or emails.
- Assisted in financial management, preparing budgets and tracking expenses to ensure fiscal responsibility.
- Played a vital role in onboarding new employees, providing necessary orientation materials and guidance for seamless integration into the workplace culture.
- Meticulously maintained records of important documents using both physical filing systems and digital storage solutions.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Served as a reliable point of contact for internal and external parties, maintaining professionalism in all interactions.
- Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming cleaning staff.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Initiated new projects and assisted in generating scope of work processes.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Organized logistics and materials for each cleaning site.
- Organized and readied records to sell business.
Registered Veterinary Technician
Mueller Animal Hospital, VCA
02.1996 - 07.2001
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Assisted in emergency medical situations.
- Answered all incoming calls on the overnight shift, averaging over ten calls per shift.
Education
Associate of Science - Veterinary Technology
Western Career Collage
Sacramento, CA03.1998
No Degree -
College of San Mateo
San Mateo, CA04.1996
Skills
- Onboarding support
- Schedule & calendar planning
- Information confidentiality
- Professional and mature
- Resourceful
- Payroll
- Self-starter
- Reliability
- Professionalism
- Executive Support
Timeline
Executive Assistant to the Chief Operating Officer
TNK Janitorial
10.2001 - 09.2024
Registered Veterinary Technician
Mueller Animal Hospital, VCA
02.1996 - 07.2001
Associate of Science - Veterinary Technology
Western Career Collage
No Degree -
College of San Mateo
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