Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Amy Vanevera

Tellico Plains,TN

Summary

Experienced Co-Team Leader with a solid background in managing teams and driving results. Strong skills include strategic planning, problem-solving, and efficient delegation of tasks to ensure productive workflow. Proven track record in fostering team collaboration and successfully achieving project goals. Demonstrates leadership abilities that inspire teamwork and drive business objectives forward. Results-driven Co-Team Leader recognized for high productivity and efficient task completion. Specialize in strategic planning, conflict resolution, and team motivation. Excel in communication, leadership, and adaptability, ensuring seamless project execution and team cohesion. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

32
32
years of professional experience

Work History

Co-Team Leader

Ollies Bargain Outlet
Glen Burnie, Maryland
08.2018 - 07.2025
  • Managed budgets by analyzing expenditures and allocating resources appropriately.
  • Led team meetings to coordinate project goals and timelines.
  • Developed strategic plans to enhance operational efficiency and effectiveness.
  • Trained staff on best practices and company policies for optimal performance.
  • Oversaw recruitment processes to build a skilled and diverse team.
  • Implemented process improvements that streamlined workflows across departments.
  • Conducted performance evaluations to provide feedback and identify training needs.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance reviews for team members.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Florist

Owner -Hickey's Memorial Day Flowers
Westernport, Maryland
02.1993 - 06.2018
  • Designed custom floral arrangements for various occasions and events.
  • Managed inventory of flowers and supplies to ensure freshness and availability.
  • Assisted customers with selecting appropriate flowers for their needs and preferences.
  • Operated point-of-sale system to process customer transactions efficiently.
  • Coordinated delivery schedules and logistics for timely flower distribution.
  • Maintained cleanliness and organization of the workspace to enhance productivity.
  • Developed vendor relationships for sourcing high-quality floral products.
  • Trained new staff on best practices for floral design and customer service skills.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Processed sales transactions via cash register and telephone orders.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Took photographs of completed floral arrangements for promotional purposes.
  • Maintained detailed records of customer orders and invoices.
  • Tracked shipments to ensure timely delivery of flowers.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Stocked shelves with new merchandise on a daily basis.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Developed relationships with vendors to acquire discounts on bulk purchases.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Monitored competitors' pricing strategies in order to remain competitive in the market.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Adhered to health and safety regulations when handling hazardous materials.

Mail Carrier

USPS
Keyser, West Virginia
10.2000 - 03.2011
  • Delivered mail and packages to residential and business addresses daily.
  • Managed sorting and organizing mail for efficient route delivery.
  • Communicated with customers regarding mail services and delivery inquiries.
  • Adhered to safety protocols while operating postal vehicles in various weather conditions.
  • Collected outgoing mail from designated locations during daily route.
  • Maintained accurate records of deliveries and service requests in the system.
  • Monitored parcel tracking systems to ensure timely deliveries across routes.
  • Provided friendly customer service at all times while delivering mail.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.
  • Sorted mail to be delivered according to route and customer address.
  • Ensured compliance with federal laws related to privacy protection.
  • Operated a vehicle in accordance with safety regulations.
  • Collected signatures from recipients of registered mail items.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Handled undeliverable mail in accordance with established procedures.
  • Responded to customer inquiries regarding postal services and products.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Informed customers of package arrival or delays when necessary.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Routed all classes of mail in sequence of delivery along established route.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Scanned labels on letters or parcels to confirm receipt.
  • Recorded address changes to redirect mail for residences or businesses.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Sold stamps and money orders to mail customers along daily route.

Manager

Walmart
LaVale, Md
07.1994 - 10.2000
  • Trained staff on best practices and company policies for optimal performance.
  • Led team meetings to coordinate project goals and timelines.
  • Developed strategic plans to enhance operational efficiency and effectiveness.
  • Conducted performance evaluations to provide feedback and identify training needs.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Ensured compliance with industry regulations and company policies.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Keyser High School
Keyser, WV 26726
05-1993

Small Mechanics/Welding/Concrete/Agriculture

Mineral County Vo-Tech
Keyser, WV 26726
05-1993

Some College (No Degree) - Accounting

Potomac State College
Keyser, WV 26726

Skills

  • Budget management
  • Strategic planning
  • Recruitment processes
  • Performance evaluation
  • Process improvement
  • Customer relationship management
  • Leadership development
  • Operational efficiency
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Decision making
  • Time management
  • Team building
  • Training and mentoring
  • Workforce planning
  • Operations management
  • Team motivation
  • Data-driven decision making
  • Customer focus
  • Mentoring
  • Corporate social responsibility
  • Marketing tactics
  • Lean principles
  • Collaborative mindset
  • Business ethics
  • Sales strategies
  • Influencing skills
  • Human resources management
  • Multitasking capacity
  • Quality assurance
  • Logistics coordination
  • Problem-solving
  • Set up devices
  • Performance management
  • Sustainability strategies
  • Business analysis
  • Report exceptions
  • Process analysis
  • Regulatory compliance
  • Project planning
  • Sales forecasting
  • Business intelligence
  • Reliability
  • Performance metrics
  • Operational risk management
  • Financial analysis
  • Inventory management
  • Team leadership
  • Goal setting
  • Professionalism
  • Workflow optimization
  • Data analysis
  • Business reporting
  • Organizational skills
  • Active listening
  • Teamwork
  • Adaptability
  • Experience in leadership
  • Problem-solving aptitude
  • Project restructuring
  • Product development
  • Improvement plans
  • Decision-making
  • Multitasking
  • Audit reporting
  • Business strategy development

Accomplishments

*Received an Award of recognition from Wal-Mart's Regional Manager for increased Sales of the Sporting Goods Department.

*Received two Awards from the Post Master General in Washington,DC. One of them being the Highest Eagle Award .

*I was the Assistant Secretary for 1 year and then 2 years the Secretary for The Mineral County FFA in WV.

*I was a Girl Scout and Boy Scout Leader in Westernport,MD

*I was in the High School Marching Band for 3 years in Keyser ,WV.

Languages

English
Professional

Affiliations

I am passionate about teaching others and love to meet new people. Always ready to learn as much as I can.

References

References available upon request.

Timeline

Co-Team Leader

Ollies Bargain Outlet
08.2018 - 07.2025

Mail Carrier

USPS
10.2000 - 03.2011

Manager

Walmart
07.1994 - 10.2000

Florist

Owner -Hickey's Memorial Day Flowers
02.1993 - 06.2018

High School Diploma -

Keyser High School

Small Mechanics/Welding/Concrete/Agriculture

Mineral County Vo-Tech

Some College (No Degree) - Accounting

Potomac State College

Similar Profiles

CREATE PROFILE