Amy Vann, BS, MHA
Hamilton,NJ
Summary
Highly-motivated healthcare professional with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively while quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Tissue Donor Center Manager
LiveOnNY
New York, NY
05.2022 - Current
- Ensures efficient coordination of daily clinical activity
- Collaborates with senior leadership teams on initiatives that would improve overall operations
- Develops and implements service enhancements and training sessions
- Performs QA on consented cases
- Determines donor suitability
- Rotates AOC coverage
- Analyzes tracking reports and reviews trends in data collected
- Identifies issues that arise with staff processes, finds resolutions, and counsels staff appropriately
- Motivates and leads team members to work together to achieve targets
- Maintains accurate records of employee attendance, payroll information and other administrative tasks related to personnel management
- Ensures compliance with company policies and procedures
- Recruited new employees by conducting interviews and orientations for new hires
Organ Placement Coordinator
LiveOnNY
New York, NY
04.2021 - 05.2022
- Organ allocation expert with critical thinking and decision-making skills
- Allocated abdominal and thoracic organs for transplant and research
- Facilitated import kidney and pancreas allocation
- Maintained the highest level of customer service and professionalism
- Guided internal teams regarding best practices related to organ allocation
- Assisted with training new staff members on the principles behind organ allocation
- Ensured compliance with organization policies
- Arranged transportation for surgeons and accepted organs
Donor Services Coordinator
The Living Legacy Foundation
Baltimore, MD
03.2019 - 04.2021
- Coordinated incoming donor center calls
- Ensured compliance with organizational policies
- Performed screening to determine medical suitability
- Evaluated cases and presented to processors and research agencies
- Medical chart review using multiple EMR systems
- Activated tissue recovery team for donor cases
- Served as a preceptor to new hires
Associate Manager of Marketing/ Senior Donor Service Coordinator
Anatomy Gifts Registry
Baltimore, MD
11.2016 - 03.2019
- Worked directly with donor families to determine donor suitability for acceptance for whole body donation
- Thoroughly reviewed applications while interpreting donor’s medical histories and medical records
- Coordinated with funeral homes and facilities to arrange transportation for accepted donors
- Managed notification process when returning cremated remains
- Assisted donor families with viewings
- Managed community outreach presentations
- Increased donations through dynamic marketing initiatives
- Managed daily workflow of team members to meet organizational goals
- Collaborated with senior management to develop annual outreach goals
- Ensured compliance with organizational regulations, laws, and safety standards
Preauthorization & Scheduling Coordinator
University of MD Medical Center
Baltimore, MD
05.2015 - 10.2016
- Scheduled appointments/procedures
- Obtained accurate demographic and insurance information
- Maintained communication with physicians, staff, and internal departments
- Assisted with adequate training of new employees
Senior Medical Secretary
Orthopaedic Associates of Central Maryland
Baltimore, MD
01.2012 - 04.2015
- Provided administrative and secretarial support to physicians and other healthcare professionals
- Organized and maintained medical records, patient data, and confidential files
- Scheduled appointments for patients, coordinated meetings with hospital staff and personnel
- Ensured compliance with all applicable regulations related to HIPAA privacy laws
- Transcribed dictation from doctors into written documents using appropriate software programs
- Managed physician calendar, scheduling patient appointments and procedures
- Verified insurance coverage prior to treatments or procedures being performed
- Facilitated communication between providers, payers and health plans regarding prior authorization processes
Education
Master’s degree - Healthcare Administration
University of Baltimore
05.2022
Bachelor's degree - Health Systems Management
University of Baltimore
12.2017
Skills
- Data Analysis
- Operations Oversight
- Staff Leadership
- Regulatory Standards
- Staff Hiring
- Team Supervision
- Compliance Monitoring
- Employee Development
- Performance Improvement
- Schedule Management
- Delegation
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Policy Development and Enforcement
- Hiring and Onboarding
- Supervision and Training
- Employee Scheduling
- Recruitment
- Quality Assurance
- Training Management
- Payroll Administration and Timekeeping
- HIPAA Compliance
- Epic Systems
- Critical Thinking
- EHR Software
- Insurance Authorizations
Timeline
Tissue Donor Center Manager
LiveOnNY
05.2022 - Current
Organ Placement Coordinator
LiveOnNY
04.2021 - 05.2022
Donor Services Coordinator
The Living Legacy Foundation
03.2019 - 04.2021
Associate Manager of Marketing/ Senior Donor Service Coordinator
Anatomy Gifts Registry
11.2016 - 03.2019
Preauthorization & Scheduling Coordinator
University of MD Medical Center
05.2015 - 10.2016
Senior Medical Secretary
Orthopaedic Associates of Central Maryland
01.2012 - 04.2015
Master’s degree - Healthcare Administration
University of Baltimore
Bachelor's degree - Health Systems Management
University of Baltimore
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