Amy Vaughan
Albuquerque,NM
Summary
Dynamic Site Leader at Intuitive Health with a proven track record in operations management and team development. Enhanced patient satisfaction through strategic process improvements and compliance monitoring. Skilled in staff training and program implementation, fostering a collaborative environment that boosted team morale and performance. Committed to delivering high-quality care and service efficiency.
Experienced with leading site operations and managing complex projects. Utilizes strategic planning and effective team leadership to ensure smooth execution and high-quality outcomes. Track record of driving operational improvements and maintaining strong team cohesion.
Overview
19
19
years of professional experience
Work History
Site Leader
Intuitive Health
10.2023 - Current
- Managed daily operations to ensure high-quality patient care and service efficiency.
- Coordinated staff schedules to optimize resource allocation and meet operational demands.
- Implemented process improvements, enhancing workflow and reducing patient wait times.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Monitored compliance with health regulations, ensuring adherence to industry standards.
- Led initiatives focused on patient satisfaction, resulting in improved feedback scores and service quality.
- Adapted quickly to unforeseen circumstances or changes in the scope of work, ensuring minimal disruptions to overall site performance and project timelines.
- Maintained detailed records of all site activities, allowing for effective monitoring of progress towards key milestones throughout each project''s duration.
- Developed training programs for staff members, enhancing skillsets and improving overall performance.
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
- Demonstrated a strong commitment to environmental stewardship by implementing sustainable practices throughout all aspects of site management and operations.
- Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
- Ensured compliance with local regulations by conducting thorough audits of site activities and implementing corrective actions as needed.
- Managed a diverse team of professionals, fostering collaboration and teamwork for increased productivity.
- Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
- Optimized scheduling processes to maximize workforce productivity while minimizing overtime expenses.
- Resolved conflicts swiftly and effectively by fostering open communication channels between team members while maintaining an impartial approach to problemsolving.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Provided onsite training to help develop employee skills.
Patient Access Representative
Intuitive Health
02.2022 - 10.2023
- Managed patient check-in and registration processes efficiently.
- Verified insurance eligibility and benefits for patients.
- Scheduled appointments and coordinated patient referrals effectively.
- Assisted with billing inquiries and resolved discrepancies promptly.
Sales Manager
Harbor Frieght Tools
03.2020 - 01.2022
- Developed and implemented strategic sales plans to achieve revenue targets.
- Trained and mentored junior sales staff to enhance performance and productivity.
- Conducted regular sales meetings to review goals, track progress, and motivate team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Support Manager
Walmart
11.2006 - 01.2020
- Led team to enhance customer service strategies, improving overall satisfaction levels.
- Developed training programs for new staff, fostering a culture of continuous learning and support.
- Analyzed operational workflows, identifying areas for efficiency improvements and implementing solutions.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery timelines.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
Education
Business Administration
Evangel College
Springfield, MOAssociate of Applied Science - Medical Assistant
Computer Career Center
El Paso, TX04-2007
High School Diploma -
Christian Corral Acedemy
Cuero, TX05-1992
Skills
- Team management
- Team building
- Staff development
- Program implementation
- Site coordination
- Operations management
- Staff management
- Compliance monitoring
Timeline
Site Leader
Intuitive Health
10.2023 - Current
Patient Access Representative
Intuitive Health
02.2022 - 10.2023
Sales Manager
Harbor Frieght Tools
03.2020 - 01.2022
Support Manager
Walmart
11.2006 - 01.2020
Business Administration
Evangel College
Associate of Applied Science - Medical Assistant
Computer Career Center
High School Diploma -
Christian Corral Acedemy