Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Vazquez

Tacoma,WA

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong positive collaboration with teams, adapting well to changing needs, and consistently achieving results. Proficient in scheduling patient appointments/ medical referrals, patient communication, problem-solving, time management with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

10
10
years of professional experience

Work History

Family Manager

Home
12.2019 - 07.2025
  • Managed finances effectively with budgeting and expense tracking to achieve financial goals.
  • Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
  • Handled conflict resolution within the family unit to promote an environment of understanding and harmony.

Patient Appointment Scheduler

Puget Sound Military Appointment Center (Epic Gove
10.2022 - 08.2023
  • Schedule/reschedule appointments for the military and their families. Coordinate and schedule specialty Referrals to include complex Mammograms, OB/GYN, Physical Therapy, Occupational Therapy group appointments, Nutrition, etc
  • Adhered to scheduling protocols for all clinics.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.

Referral Coordinator

TRA Medical Imaging/DINW
05.2018 - 12.2018
  • Secure electronic imaging doctors' orders and lab result records before scheduling patients.
  • Developed scheduling spreadsheet for patient outreach.
  • With the instruction and recommendations of our radiology techs, I verbally took providers imaging orders to be corrected from referring provider in urgent situations for specialized testing such as Ultrasounds, CT Scan, MRI, X-ray, and Breast Imaging.

Patient Resource Representative

UW Medicine Valley Medical Center
03.2010 - 08.2017
  • Oversee appointment scheduling and patient registration updates across clinics.
  • Collaborated effectively with patients, peers and providers consistently.
  • Managed scheduling, documentation, and follow-up of all inquiries from various channels.
  • Guaranteed correct data entry through regular updates during appointments.
  • Updated demographics and insurance information, including group numbers, for primary care patients.
  • Added new insurance accounts and subscriber details as necessary.
  • Determined if visit required private pay or third-party billing.
  • Verified insurance eligibility through RTE electronic systems and company websites.
  • Exhibited skill in organizing and prioritizing tasks.
  • Displayed knowledge of standards for agency compliance.
  • Excelled in providing outstanding customer support.
  • Demonstrated strong verbal communication skills in English.
  • Collaborated efficiently on physical and emotional development of all ages.
  • Exceeded expectations in handling telephone interactions.
  • Proficiently managed an array of computer software and tools.
  • Employed multiple monitors for enhanced management of workflows.
  • Developed scanning and electronic fax systems.
  • Managed electronic medical records with accuracy.
  • Enhanced efficiency of practice management systems.
  • Enhanced efficiency of call center software systems.
  • Exhibited calmness in all situations.
  • Performed multiple tasks simultaneously in a high-distraction setting.
  • Showcased expertise in effective speaking, exact spelling, and appropriate use of grammar.
  • Facilitated communication with Spanish-speaking only patients quickly.
  • Reminded patients of outstanding co-pays.
  • Managed appointment cancellations and rescheduling.
  • Routed emergency and urgent appointment calls to the appropriate team member.

Health Unit Coordinator

UW Medicine Valley Medical Center
03.2010 - 10.2015
  • Performed administrative duties on specific hospital floors.
  • Prioritized and communicated urgent medical instructions swiftly.
  • Ensured all medical forms, consents and records were included in charts.
  • Acquired medical records and patient signatures promptly as requested by medical personnel.
  • Functioned as a liaison delivering excellent customer service to patients, families, customers, and staff.
  • Coordinated coverage of multiple telephones and intercoms.
  • Allocated nursing assignments in EPIC for seamless shift transitions.
  • Prepared phones for timely use by RNs and CNAs for patient calls.
  • Provided patient support promptly whenever resources allowed.
  • Ensured patient needs by fulfilling requests for warm blankets, snacks, and hygiene supplies.
  • Ensured timely processing of urgent lab samples.
  • Guarantee prompt acquisition of Imaging Disks in preparation for patient transfers.
  • Worked alongside Charge Registered Nurse and relevant departments to ensure compliance with post-visit summaries.
  • Managed inventory to maintain adequate levels of necessary forms and supplies.
  • Oversaw operations of the hospital tube system.
  • Managed inventory of specialty hospital beds.
  • Scheduled essential post-treatment appointments for high-risk patients facing heart failure and COPD.

Medical Receptionist

MultiCare Kent Family Practice
03.2014 - 07.2014
  • Friendly approachable receptionist for Patient check in/out, Insurance Verification, Registration, Schedule and reschedule appointments, Translate and help Spanish speaking patients over the phone or in person, Imputed patient telephone messages in EPIC and routed to medical staff for requests and callbacks, Allowed to relay non critical patient messages from medical staff when patients return calls.
  • Ensured a clean and orderly lobby while updating patients on waiting times.
  • Handled payment posting responsibilities efficiently.
  • Coordinated dispensation of vital patient prescriptions issued for retrieval at the front office.

Patient Appointment Scheduler

Military Appointment Center (Vertical Path)
02.2005 - 05.2006
  • Managed scheduling of patient appointments within a government call center environment.
  • Registered new patients accurately in government healthcare system.
  • Executed demographic information changes.
  • Ensured accurate and timely verification of insurance details.
  • Handled over 20 calls each hour.
  • Assessed medical needs by questioning patients.
  • Assessed electronic schedules to find available appointment types.
  • Implemented guidelines for managing urgent patient symptoms.
  • Examined and addressed complex scheduling conflicts.
  • Provided translation services to assist Spanish-speaking patients.

Education

Certificate - Health Unit Coordinator

Clover Park Technical College
Tacoma, WA
03.2009

Certificate - Front Office Specialist

Clover Park Technical College
Tacoma, WA
12.2004

High school diploma - undefined

Gates High School
Spanaway, WA
06.2003

Skills

  • Effective Time Management Skills
  • Typing 50 wpm
  • Multi-Lines /Call Center
  • Excellent Customer Service
  • Fluent in Spanish
  • Epic (EMR)
  • Medical Terminology
  • Multi-task
  • Outstanding Interpersonal Skills
  • Detail Oriented
  • Remain Calm Under Pressure
  • Collaboration/Conflict Resolution
  • Positive Can Do Attitude
  • Tech Savvy
  • Outstanding Organizational Skills
  • Adapt well to various work environments in a team or solo
  • Problem Solve

Timeline

Patient Appointment Scheduler

Puget Sound Military Appointment Center (Epic Gove
10.2022 - 08.2023

Family Manager

Home
12.2019 - 07.2025

Referral Coordinator

TRA Medical Imaging/DINW
05.2018 - 12.2018

Medical Receptionist

MultiCare Kent Family Practice
03.2014 - 07.2014

Patient Resource Representative

UW Medicine Valley Medical Center
03.2010 - 08.2017

Health Unit Coordinator

UW Medicine Valley Medical Center
03.2010 - 10.2015

Patient Appointment Scheduler

Military Appointment Center (Vertical Path)
02.2005 - 05.2006

Certificate - Health Unit Coordinator

Clover Park Technical College

Certificate - Front Office Specialist

Clover Park Technical College

High school diploma - undefined

Gates High School

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