Amy Vazquez
Fort Stewart,GA
Summary
Dedicated and compassionate professional with over 5 years of experience in customer service, team leadership, and direct care. Skilled in supporting diverse groups, fostering positive environments, and helping individuals reach their potential. Strong background in coaching, communication, record keeping, and other administrative work.
Overview
7
7
years of professional experience
Work History
Quality Assurance Team Leader
24-7 Intouch
Altamonte Springs, FL
04.2016 - 02.2020
- - Coached and developed a team of 16+ employees to improve performance.
- - Trained new hires and provided mentorship to support learning and growth.
- - Created, managed, and maintained documentation through various computer programs such as Microsoft, PowerPoint, and excel for all team members to review their performances.
- Arranged weekly meeting schedules to discuss and manage productivity and create incentive programs to motivate staff.
- - Conducted performance evaluations, offering constructive feedback and skill-building strategies.
- De-escalated calls through phones, email, chats, and various social media platforms.
- Maintained records of attendance and worked closely with HR to also maintain accurate payroll.
Nursing Assistant
Cornerstone
Longwood, FL
06.2013 - 02.2015
- - Assisted residents with daily routines including dressing, eating, and personal care.
- - Provided compassionate support, ensuring safety and well-being of individuals.
- - Distributed medication and supported health routines.
- - Built strong interpersonal skills through one-on-one care.
Education
High School Diploma -
Lyman
Longwood, Florida07.2011
Bachelors - Forensic Investigations
Columbia Southern University
12.2026
Skills
- - Bilingual (English/Spanish)
- - Communication & Conflict Resolution
- - Organization & Time Management
- - Administrative work
- - Moderate Tech Savvy
Timeline
Quality Assurance Team Leader
24-7 Intouch
04.2016 - 02.2020
Nursing Assistant
Cornerstone
06.2013 - 02.2015
High School Diploma -
Lyman
Bachelors - Forensic Investigations
Columbia Southern University