AMY VELLA
Hudsonville,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Customer Experience Specialist
Magid Glove & Safety
10.2019 - Current
- Collaborates with various internal teams for timely resolution of issues
- Effectively manages multiple scenarios in a fast-paced environment and prioritizes work based on business and customer needs
- Directly, clearly, concisely communicates issues and solutions often to the appropriate manager or team to ensure that everyone is always aware of customer situations
- Assisted with ideas for the new OSS department I was promoted into after testing phase
Customer Sales Support
Magid Glove & Safety
10.2017 - 10.2019
- Answer all incoming email in a timely manner
- Ability to effectively prioritize work time to ensure efficiency
- Accurately enter order and/or customer data into computer tracking system
- Able to set appropriate expectations with customers and sales team and resolve conflicts if/when necessary
Server
Mongo McMichael’s
01.2017 - 03.2018
- Greet customers, serve food and drinks to them, check on their table to see if they need anything
- Make sure all side us completed before leaving, rolling silverware, filling cooler with sauces, dressings
Customer Service Representative
Interstate Chemical Company
10.2013 - 12.2016
- Enter orders for dedicated accounts in Chempax computer system
- Assist outside sales representatives with any special requests
- Sort and scan work orders and bill of ladings for the previous day shipments
Corporate Move Acceptance Coordinator/ Customer Care Administrative Assistant
The Beltmann Relocation Group
03.2012 - 10.2013
- Accept all new moves via email, and assign to the appropriate move coordinator
- Create, send and follow up on estimates sent to accounts
- Assist in all areas of the company, including, not limited to receptionist/switchboard
- Assist three move coordinators and three managers with all clerical duties of, order entry, requesting survey appointments, survey results, scanning documents and starting estimates
- Filing closed or cancelled moves as needed
Customer Service Assistant
GKN Walterscheid
04.2011 - 02.2012
- Assisted customer service representatives with order entry, scanning, confirming orders to customers
- Prepared shipping paperwork from previous day shipments and ensured invoicing report matches what shipped
- Assisted with any projects given by manager, customer service representatives and any other departments as requested
Cashier/Receptionist
Honda of Joliet
05.2005 - 09.2011
- Assisted customer with collection of payment for repair service orders and parts
- Answered multi phone line
- Administrative duties as requested by supervisor, general manager, service or sales department
- Open and close the accounting office, including balancing parts and service invoices, counting cashier register drawer
Inside Sales/Customer Service Supervisor
U.S. Hose Corporation
04.2004 - 02.2010
- Took orders via phone, fax or email, using AS 400 system
- Issued quotes, RGA's and entered orders
- Created spreadsheets consisting of phone log statistics and also metal hose assembly incentive plan using Microsoft Excel spreadsheet, including created monthly statistic report of quotations for CEO using Access database
- Supervised 2 employees
Education
High School Diploma -
Joliet Central High School
Joliet, ILSkills
- Account Management
- Order Processing
- De-Escalation Techniques
- Customer Service
- Microsoft Office
- Multi-Line Phone Systems
- Data Entry
- Relationship Building
- Multi-line phone talent
- Understanding customer needs
- Teamwork and collaboration
Accomplishments
- Supervised team of 2 staff members
- Successfully train new team members
- Part of the team that helped build our one stop shop department
Timeline
Customer Experience Specialist
Magid Glove & Safety
10.2019 - Current
Customer Sales Support
Magid Glove & Safety
10.2017 - 10.2019
Server
Mongo McMichael’s
01.2017 - 03.2018
Customer Service Representative
Interstate Chemical Company
10.2013 - 12.2016
Corporate Move Acceptance Coordinator/ Customer Care Administrative Assistant
The Beltmann Relocation Group
03.2012 - 10.2013
Customer Service Assistant
GKN Walterscheid
04.2011 - 02.2012
Cashier/Receptionist
Honda of Joliet
05.2005 - 09.2011
Inside Sales/Customer Service Supervisor
U.S. Hose Corporation
04.2004 - 02.2010
High School Diploma -
Joliet Central High School
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