Amy Vickery
Temperance,MI
Overview
36
36
years of professional experience
Work History
Secretary
Bret Hicks Insurance Agency
03.2015 - Current
- Service all customer insurance policies through multiple insurance carrier's websites
- Input all customer information into office mainframe
- Verify, scan and upload all new insurance policies into management system
- Monitor all policy cancellations and make customer inquiries
- Monitor and maintain all Michigan medical forms for automobile policies
- Continuous training of multiple carrier websites
- Managed phone and email correspondence
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and requests
- Provided clerical support to company employees by copying, faxing, entering data and filing documents.
Photographer's Assistant
GSK Creations
01.2012 - 01.2014
- Assisting photographer at various sports photo sessions, organizing and inputting all orders, and sorting and packaging all photos
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
School Bus Aide
Bedford Public Schools
01.2010 - 01.2011
- Helped students with physical and mental disabilities to board, disembark and ride bus
- Built and maintained positive relationships with teachers, students and parents
- Assisted driver in monitoring and managing student behaviors to promote safety
- Managed emergency bus evacuations with appropriate use of emergency door
- Secured special seats and restraint devices used by students
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
Assistant Manager
The Tinn Soldier Gift Shoppe
01.2004 - 01.2008
- Assisted owner in starting up of business
- Supervised day-to-day operations
- Merchandising
- Receiving, pricing and merchandising all new inventory
- Cashier duties
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Customer Service Associate
The Apple Tree
01.2001 - 01.2004
- Receiving, pricing and merchandising all new inventory
- Cashier
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
Programmer/Inventory Controller
Arch Paging Company
01.1993 - 01.1998
- Programming of all pagers
- Inventory control of all pagers including monthly audits
- Shipping and receiving
- Implemented scripts to enhance user experience.
- Support and service all outside and inside sales representatives
- Training on pager use, programming and troubleshooting to new employees
- Customer service to third party vendors
Store Systems Monitor
Meijer, Inc.
01.1991 - 01.1993
- Diagnosed and resolved hardware and software issues on all store equipment
- Resolved issues and escalated problems with knowledgeable support and quality service
- Monitored networks and network devices to resolve technical problems quickly
- Audit all weekly store ads
- Monthly audits of all store departments
- Run all daily reports and all store shelf tags
- Run cash register when needed
Office Clerk
Honeywell, Inc.
01.1988 - 01.1990
- Prepare truck manifests for deliveries
- Invoice all Honeywell tools and parts orders
- Assisted with accounts payable and receivable
- Completed clerical tasks such as filing, copying, and distributing mail
- Monitored and ordered all office supplies
- Maintained office cleanliness
Education
Executive Secretary/Administration
Whitmer Senior High School
Toledo, OhioSkills
- I am professional and knowledgeable, offering several years of experience in administrative support and customer service I am a very hard worker and a fast learner I have a strong customer service background I work well with others and consider myself a team player I am very prompt and dependable I take on new tasks easily and without reservation I maintain a neat and organized work space
Timeline
Secretary
Bret Hicks Insurance Agency
03.2015 - Current
Photographer's Assistant
GSK Creations
01.2012 - 01.2014
School Bus Aide
Bedford Public Schools
01.2010 - 01.2011
Assistant Manager
The Tinn Soldier Gift Shoppe
01.2004 - 01.2008
Customer Service Associate
The Apple Tree
01.2001 - 01.2004
Programmer/Inventory Controller
Arch Paging Company
01.1993 - 01.1998
Store Systems Monitor
Meijer, Inc.
01.1991 - 01.1993
Office Clerk
Honeywell, Inc.
01.1988 - 01.1990
Executive Secretary/Administration
Whitmer Senior High School
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