Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Viera

Brooklyn,NY

Summary

Dynamic Operations Manager with a proven track record at NAICA, excelling in operations management and team leadership. Demonstrated ability to enhance performance outcomes and staff accountability through effective staff training and management. Skilled in problem-solving and customer service, achieving significant improvements in operational efficiency and employee engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

NAICA
03.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Restaurant Hostess

Del Frisco's Grille
08.2022 - 10.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Security Guard/Shift Supervisor

FJC Securities Services
09.2022 - 03.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Cashier/Customer Service/Sales Associate

Burlington
03.2020 - 08.2022
  • Processed customer transactions efficiently, enhancing customer satisfaction.
  • Improved checkout speed by accurately scanning and bagging items.
  • Assisted customers with inquiries to ensure a positive shopping experience.
  • Maintained clean and organized checkout area, promoting a pleasant retail environment.

Food Packer

Dallas BBQ Restaurant
02.2019 - 07.2020
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.

Education

Bronx Community College
Bronx, NY

High School Diploma -

Maxine Greene Highschool
Manhattan, NY
06-2019

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Staff management
  • Operations oversight

Certification

Fire guard (F0-2) credential

Food handlers credential

F80 holder credential

Security license

Mandated reporter




Timeline

Operations Manager

NAICA
03.2023 - Current

Security Guard/Shift Supervisor

FJC Securities Services
09.2022 - 03.2023

Restaurant Hostess

Del Frisco's Grille
08.2022 - 10.2023

Cashier/Customer Service/Sales Associate

Burlington
03.2020 - 08.2022

Food Packer

Dallas BBQ Restaurant
02.2019 - 07.2020

Bronx Community College

High School Diploma -

Maxine Greene Highschool

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Amy Viera