Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Wade

Philadelphia,PA

Summary

Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Spikes Trophies
Philadelphia, PA
11.2018 - Current
  • Facilitated communication among departments to enhance collaboration and efficiency.
  • Processed customer payments accurately and promptly.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Conducted research on promotional products to meet customer needs.
  • Created promotional store websites to drive customer engagement.
  • Managed office supplies inventory, placing orders as necessary to maintain stock levels.
  • Provided administrative support to executive team, scheduling meetings and managing calendars.
  • Answered customer inquiries regarding products, ensuring informed purchasing decisions.
  • Organized filing systems for physical and electronic documents, maintaining confidentiality and accuracy.

Medical Biller

EasternCare Medical
Bensalem, PA
07.2013 - 03.2018
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Processed refunds requests timely and accurately according to established protocols.
  • Maintained accurate patient data in electronic health records system.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Provided training and support to new staff members regarding billing processes.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.
  • Submitted electronic claims to various insurance carriers.
  • Prepared detailed financial reports as requested by management team.
  • Compiled and processed data for billing purposes utilizing billing software programs.

Customer Service Representative/Administrative Assistant

ASIAN WORLD OF MARTIAL ARTS
Philadelphia, PA
04.1998 - 07.2013
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Prepare purchase orders, and send copies to suppliers and to departments originating requests.
  • Determine if inventory quantities are sufficient for needs, and order more materials when necessary.
  • Contact suppliers in order to schedule or expedite deliveries, and to resolve shortages, missed or late deliveries, and other problems.
  • Check shipments when they arrive to ensure that orders have been filled correctly, and that goods meet specifications.
  • Compare suppliers' bills with bids and purchase orders in order to verify accuracy. Was responsible for customers' custom orders for patches and labels.

Education

COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA
12.2005

High School Diploma -

FRANKFORD HIGH SCHOOL
Philadelphia, PA
06.1997

Skills

  • Time management
  • Data entry
  • Typing
  • Order entry
  • Conflict management
  • Microsoft Office
  • Medical billing
  • Office administration
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Invoice processing
  • Prioritization
  • Research skills

Timeline

Administrative Assistant

Spikes Trophies
11.2018 - Current

Medical Biller

EasternCare Medical
07.2013 - 03.2018

Customer Service Representative/Administrative Assistant

ASIAN WORLD OF MARTIAL ARTS
04.1998 - 07.2013

COMMUNITY COLLEGE OF PHILADELPHIA

High School Diploma -

FRANKFORD HIGH SCHOOL

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