Amy Walker
Fort Mill,SC
Summary
Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
Odyssey Logistics & Technology
10.2024 - Current
- Assisted customers with sales needs such as quote requests and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests such as quarterly business reviews.
- Managed data in CRM to maintain accurate information.
- Qualified sales leads and pushed through to sales team.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Assisted in achieving better pipeline management while increasing conversion rates using effective CRM updates.
- Maintained current knowledge of evolving changes in marketplace.
Branch Manager
Mainfreight Air & Ocean
10.2018 - 12.2023
- Awarded Branch of the Year for significant revenue growth, from $1M to $3.5M, high internal audit scores and high KPI scores.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans for 20+ employees.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Evaluated and negotiated contracts to procure favorable financial terms.
Operations Manager
Mainfreight Air & Ocean
10.2018 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate
Phoenix International
06.2005 - 05.2013
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Developed and grew leads through repeat business and customer referrals.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated new leads through networking and attending industry events.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Arts - Archaeology And German
University of North Carolina At Greensboro
Greensboro, NC12.1996
Skills
- Proficient in Cargowise
- Conflict Resolution
- Excellent Time Management Skills
- Performance Reviews
- Coaching and Mentoring
- Interviewing and Hiring
- Employee Development
- Process Improvement
- Operational Reports
- Key Performance Indicators
- Proficient in MS Office
- Regulatory Compliance
- Revenue Generation
- Verbal/Written Communication
- Decision-Making
- Excellent Work Ethic
- Problem Solving
- Analytical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Sales Support Specialist
Odyssey Logistics & Technology
10.2024 - Current
Branch Manager
Mainfreight Air & Ocean
10.2018 - 12.2023
Operations Manager
Mainfreight Air & Ocean
10.2018 - 12.2023
Sales Associate
Phoenix International
06.2005 - 05.2013
Bachelor of Arts - Archaeology And German
University of North Carolina At Greensboro
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