Amy Wallace
Aurora,CO
Summary
Knowledgeable professional specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
*Active: Secret Security Clearance
Overview
18
18
years of professional experience
1
1
Certification
Work History
BLS Instructor
Red Cross / Buckley Space Force Base
10.2024 - Current
- Ensured compliance with American Heart Association guidelines in all aspects of BLS instruction and certification procedures.
- Enhanced training effectiveness by incorporating real-life scenarios and hands-on activities in lesson plans.
- Supported program marketing efforts by participating in community outreach events and providing informational presentations on the importance of BLS training.
- Assessed students'' understanding of course material through quizzes, tests, and informal evaluations to ensure comprehension before advancing to more complex topics.
- Participated in ongoing professional development opportunities to stay current with industry standards and best practices in BLS instruction.
- Maintained accurate records of student progress, identifying areas for additional support and intervention when necessary.
- Mentored new BLS Instructors, sharing expertise to ensure consistent quality across the entire team of trainers.
- Organized supplies for each training session, ensuring all equipment was clean, functional, and readily available for use during classes.
Business Process Manager / Medical Support GS-7
US Army / USAF / DHA
03.2023 - Current
- Scheduling, canceling, and rescheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary, compiling, and summarizing information and data to brief to leadership. Evaluates the validity, accuracy, and relevance of the information provided. Use and apply basic analytical techniques to define and solve problems as they arise. Heavy use and operation of computer equipment and programs, including word processing, spreadsheet, database, and graphics software, application, and tools to collect, process, store, and retrieve information and data. Maintain clinic flow, structure, and security. Ensure only authorized personnel gain access to our facility. ReportSets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Identifies incomplete encounters, communicates findings to providers, as needed. Assists the team in reinforcing the plan of care and self-help solutions. Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to ensure readiness for patient visit/procedure. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment; informs team members about co-managed members (i.e., those who receive care at multiple VA centers or who receive care in the community). Requests pertinent information (within the MSA scope of duty) from patient records (inside/outside facilities) and submits to team for review in preparation for provider visit. May retrieve medication profiles, test results, and patient information from electronic medical record, as requested by the clinicians. Medical triage and advise patients based on their current state.
- Enhanced internal communication by establishing clear channels between departments and team members.
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Provided expert guidance to executive leadership on process excellence strategies, contributing to overall organizational success.
- Optimized resource allocation by evaluating team capabilities and assigning tasks based on individual strengths and skillsets.
- Facilitated training sessions on best practices in process management for employees at various levels within the organization.
- Developed metrics-driven approach to evaluate the effectiveness of implemented business processes, leading to continuous improvement.
- 40 Hours Weekly
Physical Therapy Support Specialist
Concentra
06.2022 - 03.2023
- Reviews PT Authorization Guidelines and Protocol notes. Obtain authorization for requested therapy services. Submits required documentation to payor to assist in authorization process. Notifies the patient of scheduled therapy appointment(s). Documents all appropriate information per Policy and Procedure. Communicates referral status and/or non-standard issues to the referring Provider, Center Therapy Director, CSS Manager, and other involved parties. Communicates with center staff as necessary. Submits appropriate reports to CSS Manager/Area Therapy Director. Escorts patients and coordinate flow. Pulls medical records and process charts. Calls patients that failed to report for therapy treats. Maintains authorization process/logs. Tracks Plan of Care. Attends center staff meetings as required. Assists in maintaining a neat, clean and orderly appearance throughout the facility. Walk patients from therapy to the exam room and write the appropriate information on the provider board. Print transcriptions and reports for Center Therapy Director. Call patients daily to remind them of their appointment for the next day and fill out appropriate log. Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment. Wash/Fold therapy linens, Wipe down treatment tables, Refill ultra sound bottles. Check temperature of hydrocollator / paraffin bath and record in daily log. Verify PT refer prior to schedule to confirm authorization.
- 40 Hours Weekly
Patient Care Coordinator
Midwest Beltone
10.2020 - 12.2021
- Greet all visitors. Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP). Directs caller to destination and records name, time of call, nature of the business, media referral, and the person called upon. Schedules follow-up appointments. Ensures quality customer service. Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing. Verify patients' insurance eligibility and benefits through all insurance carriers. Collects and distributes mail, messages, and reports to the appropriate staff members. Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date. Respect patients by recognizing the rights and maintaining confidentiality. Makes phone calls to existing patients generate business. Assists the HCP by executing the "Cleaning Process" on patients' hearing instruments. Prepare and generate reports for the clinic and corporate office. Maintain the cleanliness of the office. Perform a variety of additional administrative duties.
- 40 Hours Weekly
Senior Leasing Specialist
Lindsey Management
02.2017 - 10.2020
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- 40 Hours Weekly
SPECIAL EDUCATION TEACHER
CDC Minot AFB NAF
03.2016 - 01.2017
- Arrange indoor or outdoor space to facilitate creative play, motor-skill activities, or safety. Communicate nonverbally with children to provide them with comfort, encouragement, or positive reinforcement. Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems. Attend to children's basic needs by feeding them, dressing them, or changing their diapers.
- 40 Hours Weekly
HOUSING SPECIALIST
Hunt Companies
07.2015 - 02.2016
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- 40 Hours Weekly
BILLING REP
CHI St Vincent
02.2015 - 07.2015
- Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- 40 Hours Weekly
SENIOR LEASING AGENT
Lindsey Management
04.2010 - 02.2015
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- 40 Hours Weekly
THEATRE MANAGER
Dickinson Theatres
04.2007 - 03.2010
- Investigate and resolve complaints regarding food quality, service, or accommodations. Count money and make bank deposits. Monitor compliance with health and regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Security coordination. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Staff hiring and training. Manage security and customer resolution issues. Work with local law enforcement regarding customer issues and facility bans.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
- Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
- 40 Hours Weekly
Education
Bachelor's - Health Information Management
AMERICAN PUBLIC UNIVERSITY
Charles Town, WV08.2025
High school diploma - undefined
Hall High School
Little Rock, AR01.2000
Skills
- Software implementation
- Operational excellence
- Business analysis
- Workflow optimization
- Data analytics
- Report generation
- Time management
- Attention to detail
- Decision-making
- Effective communication
- Active listening
- Conflict resolution
- Adaptability
- Crisis management
- Analytical skills
- Cardiac arrest management
- CPR and AED
Certification
BLS for Healthcare Providers January 2023 to January 2025
Military Service
Branch: United States Army Rank: Private 92Y Unit Supply Specialist
Timeline
BLS Instructor
Red Cross / Buckley Space Force Base
10.2024 - Current
Business Process Manager / Medical Support GS-7
US Army / USAF / DHA
03.2023 - Current
Physical Therapy Support Specialist
Concentra
06.2022 - 03.2023
Patient Care Coordinator
Midwest Beltone
10.2020 - 12.2021
Senior Leasing Specialist
Lindsey Management
02.2017 - 10.2020
SPECIAL EDUCATION TEACHER
CDC Minot AFB NAF
03.2016 - 01.2017
HOUSING SPECIALIST
Hunt Companies
07.2015 - 02.2016
BILLING REP
CHI St Vincent
02.2015 - 07.2015
SENIOR LEASING AGENT
Lindsey Management
04.2010 - 02.2015
THEATRE MANAGER
Dickinson Theatres
04.2007 - 03.2010
High school diploma - undefined
Hall High School
Bachelor's - Health Information Management
AMERICAN PUBLIC UNIVERSITY
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