Amy Ward
Joplin,MO
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of production goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ambulatory Team Lead
Mercy Coding Services
03.2018 - Current
- Trained new team members for PB and HB models by relaying information on company procedures and coding guidelines.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted regular reviews of operations and identified areas for improvement, including critical care audits, split shared services, as well as modifiers.
- Specialized in evaluation and management services for General and Trauma Surgery, Oncology and Hematology, Gastroenterology, Urology, and Plastic/Facial Plastic Surgery.
Chiropractic Assistant
Olson Chiropractic, P.C.
01.2009 - 03.2018
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
Assistant Manager
Lady Foot Locker
10.2000 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate - Health Information Management
Crowder College
Neosho05-2017
High School Diploma -
Neosho High School
Neosho, MO05-2002
Skills
- Coaching and Mentoring
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Staff education and training
- Documentation And Reporting
- Exceptional Customer Service
- Multitasking Abilities
- Production Monitoring
Certification
- Certified Coding Associate( CCA) AHIMA June 2017
Timeline
Ambulatory Team Lead
Mercy Coding Services
03.2018 - Current
Chiropractic Assistant
Olson Chiropractic, P.C.
01.2009 - 03.2018
Assistant Manager
Lady Foot Locker
10.2000 - 01.2009
Certificate - Health Information Management
Crowder College
High School Diploma -
Neosho High School