Amy Ward
Dallas,NC
Summary
Driven professional with a proven track record at Ryder Integrated Logistics, adept in Excel Data Management and excelling in effective communication. Spearheaded a finance team, enhancing process efficiency and achieving high customer satisfaction. Demonstrates strong prioritization skills and a results-focused approach, consistently meeting and exceeding performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brokerage Finance Team Lead
Ryder Integrated Logistics
Charlotte, NC
06.2022 - Current
- Accurately documented pertinent data within accounting platforms.
- Tracked and updated financial transaction records regularly.
- Analyzed financial data and identified trends to inform decision making processes.
- Advised team members on best practices in finance.
- Directed team of financial professionals by assigning duties and assessing performance.
- Established comprehensive accounting policies to streamline team processes.
- Reviewed submitted records to confirm compliance with required standards.
- Coordinated discussions to resolve encountered issues during weekly meetings.
- Educate new team members in adhering to company policies.
- Address escalated customer inquiries promptly and efficiently.
- Monitor and adjust staff assignments to ensure all tasks are completed on time.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
Administrative Assistant/ CSR Lead
Commercial Works Inc.
Charlotte , NC
03.2017 - 06.2022
- Submitted employee timesheets for payroll calculation.
- Generated detailed administrative and logistical reports.
- Managed customer communication by routing to correct department personnel.
- Inputted invoice information into CDS system for accurate record-keeping.
- Coordinated preparation of packages and ensured timely dispatch with reliable couriers.
- Communicated with customers via phone and email to confirm deliveries.
- Generated detailed reports of network member payments for completed cabinet deliveries each week.
- Oversaw daily operations of all CSR personnel.
- Oversaw comprehensive management of cabinet-related claims.
- Managed inbound schedules to ensure timely delivery of service parts for builders.
- Handled all logistics related to inbound trailer scheduling.
- Managed return pickups efficiently.
- Completed OS&D documentation for all incoming trailers within 24 hours of arrival.
Account Manager
FastMile Logistics
Charlotte, NC
05.2014 - 03.2017
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations
- Checked items into computer system, printed labels and directed to storage locations
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Inspected product load for accuracy and safely transported it around the warehouse
- Oversaw scheduling all customer orders after they were recieved into the warehouse
- Handled all returns and disposals
- Oversaw all claims
- Managed 3 employees daily
- Scheduled all inbound appointments with the carriers daily
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
Education
High School Diploma -
Indian Land High School
Indian Land, SCSkills
- Excel Data Management
- QuickBooks Proficiency
- Document Transmission
- Confidential Material Management
- Logistical Package Management
- Proficient in Problem Solving
- Clerical Support Expertise
- Solution Development
- Data Management
- Effective Communication Skills
- Logistics Management
- Time Management Expertise
- Strong Prioritization Skills
- Motivated Self-Driven Professional
- Information Structuring
- Performance-Driven
- Experienced in Managing Multi-Line Calls
- Deadline-Oriented Time Management
- Accounts payable management
Certification
- Lean Six Sigma certified by CDS Logistics
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Brokerage Finance Team Lead
Ryder Integrated Logistics
06.2022 - Current
Administrative Assistant/ CSR Lead
Commercial Works Inc.
03.2017 - 06.2022
Account Manager
FastMile Logistics
05.2014 - 03.2017
High School Diploma -
Indian Land High School