Amy Ward
Diboll
Summary
Diligent manager with a strong foundation in managing daily operations and team leadership. Proven success in optimizing performance and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager/Store Receiver
Tractor Supply Company
04.2013 - Current
- Assist in daily operations by coordinating schedules and managing team communications.
- Develop schedules ensuring optimal staff coverage during peak hours, enhancing customer service quality.
- Review and approve payroll for employees weekly.
- Handle customer inquiries, providing accurate information and ensuring positive experiences.
- Interview, hire, and train staff associates and equipped to comply with company policies and procedures.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities and tasks.
- Streamline inventory management processes to enhance stock accuracy and reduce discrepancies.
- Oversee daily operations, maintaining compliance with company policies and safety regulations.
- Conduct regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintain visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Log operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Manage opening and closing procedures.
Assistant Store Manager
American Eagle Outfitters, Inc
10.2010 - 11.2012
- Meeting and exceeding daily goals
- Perform monthly audits and operations check list
- Supervise employees on sales floor and in stock room
- Hiring and recruiting employees
- Assist with floor set and promotional adjustments
- Coordinates monthly store meetings
- Staff development and coaching
- Create schedules and events weekly
- Process payroll and supply ordering weekly
- Execute daily marketing and sales promotions
Education
BBA - Management
Stephen F. Austin State University
Nacogdoches, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Employee scheduling
- Operations management
Timeline
Assistant Manager/Store Receiver
Tractor Supply Company
04.2013 - Current
Assistant Store Manager
American Eagle Outfitters, Inc
10.2010 - 11.2012
BBA - Management
Stephen F. Austin State University