Summary
Overview
Work History
Education
Skills
Timeline
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Amy Warren

Fort Worth,TX

Summary

Dynamic customer service professional with a strong work ethic and proven success at Cigna Healthcare. Expert in complaint resolution and relationship building, enhancing customer satisfaction through personalized solutions. Adept at managing multiple priorities under pressure, ensuring quality service and fostering teamwork to drive business growth.

Offering positive attitude and strong interpersonal skills, eager to learn and grow in customer-focused role. Brings ability to quickly grasp new concepts and adapt to different situations, ensuring effective communication and problem-solving. Ready to use and develop customer service and communication skills.

Friendly and approachable, with natural ability to connect with customers and provide excellent service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to positive team environment.

Overview

6
6
years of professional experience

Work History

CSA for Cigna Healthcare Onerx Pharmacy

Cigna Healthcare
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Assistant Manager

Allied Orion Real Estate
10.2019 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

High School Diploma -

Haltom High School
Fort Worth, TX
05-1992

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling
  • Performance tracking
  • Complaint handling
  • Call center operations
  • Account management
  • Complaint resolution
  • Customer consultation
  • Call center experience
  • Payment processing
  • Clerical support
  • File coordination
  • Customer relations
  • Teamwork and collaboration
  • Customer service
  • Calm and professional under pressure
  • Understanding customer needs
  • Computer skills
  • Relationship building
  • Work prioritization
  • Policies and procedures adherence
  • Problem resolution
  • Customer account management
  • Calm under pressure
  • Issue and complaint resolution
  • Transaction processing
  • Data evaluation
  • Multi-line phone talent
  • Call documentation
  • Inbound call management
  • Recordkeeping strengths
  • Account updating
  • Microsoft office
  • Order fulfillment
  • Call metrics
  • Professional telephone demeanor
  • Order processing
  • Product education
  • Account updates
  • Multi-line phone systems
  • Document and records management
  • Remote office availability

Timeline

CSA for Cigna Healthcare Onerx Pharmacy

Cigna Healthcare
08.2023 - Current

Assistant Manager

Allied Orion Real Estate
10.2019 - 06.2023

High School Diploma -

Haltom High School

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