Amy Waszak
Therapist/Workforce Development Specialist
Poway,CA
Summary
Highly experienced professional with both governmental and academic staff development and management experience. Knowledge areas include workforce development, interviewing and hiring practices, onboarding new staff, staff supervision and development, career coaching, organizational health, public speaking, project management, case management, mental health counseling, staff training, and professional writing. My interest is working with an organization driven by values, ethics, and innovation.
Overview
32
32
years of professional experience
5
5
Certification
Work History
Workforce Development Specialist
San Diego State University - Academy For Professional Excellence
05.2022 - Current
- Develop curriculum and workforce development tools for Adult Protective Services professionals
- Serve as a Subject Matter Expert on certain projects
- Collaborate with Subject Matter Experts and various stakeholders on projects
- Created a coaching program for APS Supervisors
- Conduct pilots of newly created and revised eLearnings to gain valued feedback and make changes and edits as needed to improve the quality of the finished product
- Review course evaluation data in Qualtrics software
- Present to a national audience on various topics relevant to the field of APS.
Adult Protective Services (APS)
County of San Diego
10.1999 - 05.2022
- Served in roles of Investigator/Case Manager, and then Supervisor beginning in 2015
- Supervise APS professionals who investigate elder abuse
- Contribute to program policy and best practices
- Review program data in various workplace software to measure outcomes and objectives
- Participate in hiring, training, onboarding, and evaluating staff
- Collaborate with multi-disciplinary team members to create best outcomes on challenging cases
- Provide clinical supervision to staff pursuing licensure.
Part-time Therapist
Betterhelp Virtual Counseling
04.2021 - 08.2021
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Therapist
HELP Behavioral Health Counseling Services
12.2018 - 03.2021
- Provide virtual therapy to adult military veterans.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Curriculum Development (contract work) for APS Supervisor training and virtual pilot training instructor
San Diego State University-Adult Protective Services Workforce Innovations (APSWI)
09.2020 - 02.2021
Developed curriculum for APS Supervisor Core Curriculum
Professional Trainer (contract work)
California State University, Fresno Foundation
01.2017 - 01.2018
- Delivered APS training to APS staff in various counties in central California.
Professional Trainer (contract work)
SDSU Academy For Professional Excellence
01.2016 - 01.2018
- Delivered training to APS staff on a variety of APS core curricula.
Education
Master of Counseling -
University of Phoenix
01.2004
Bachelor’s Behavioral Science -
University of San Diego
01.1992
Skills
- Collecting and analyzing input and data to inform projects
- Researching and applying laws and legal protection theories to HR best practices and organization policy training
- Collaboration with stakeholders to review and improve curriculum
- Career and professional development coaching
- Project management and attention to detail
- Organization and execution of tasks
- Ethical and moral compass which compels me to maintain integrity and quality consistently
- Effective interpersonal skills
- Commitment to diversity, equity, and inclusion in the workforce and in personal development
Office Technology
- Outlook and Gmail
- Electronic calendars and invites
- ZOOM, Microsoft Teams, and Doxy telehealth platform
- Virtual training and meetings
- Google Suite
- Microsoft and WORD
- Adobe
- Various workplace software
- Editing and proofreading
- Sharepoint
Continuing Education
- Certified Mental Health & Nutrition Clinical Specialist November 2023
- National Adult Protective Services Association (NAPSA) Conference- August 2023 (I was a presenter)
- The Trauma of Racism (NICABM)- March 2023
- Radical Self-Compassion (NICABM)- December 2022
- Awakening Your Fearless Heart with Tara Brach (NICABM)-November 2021
- Certified Clinical Trauma Professional (PESI)- February 2021
- LGBTQ Professional (PESI)- January 2021
- Foundations of Clinical Supervision-National Association of Social Work (NASW)- October 2020
Value Add
I bring to your organization a full range of skills and competencies that I have developed from my experiences with hiring, training, managing, and evaluating a workforce in the field of Adult Protective Services (County of San Diego). In my current role as a Workforce Development Specialist, I have developed curricula dedicated to managing staff challenges and performance issues, onboarding new staff, and other topics relevant to the practice of Adult Protective Services (APS). I offer my talents, skills, and values: Collecting and analyzing input and data to inform projects, researching and applying laws and legal protection theories to HR best practices and organization policy training, collaboration with stakeholders to review and improve curriculum, career and professional development coaching, project management and attention to detail, organization and execution of tasks, ethical and moral compass which compels me to maintain integrity and quality consistently, commitment to diversity, equity, and inclusion in the workforce and in personal and professional value development.
Certification
- Certified Mental Health & Nutrition Clinical Specialist
- Licensed Marriage & Family Therapist
- Certified Clinical Trauma Professional
- LGBTQ Professional
- Clinical Supervisor
Timeline
Workforce Development Specialist
San Diego State University - Academy For Professional Excellence
05.2022 - Current
Part-time Therapist
Betterhelp Virtual Counseling
04.2021 - 08.2021
Curriculum Development (contract work) for APS Supervisor training and virtual pilot training instructor
San Diego State University-Adult Protective Services Workforce Innovations (APSWI)
09.2020 - 02.2021
Therapist
HELP Behavioral Health Counseling Services
12.2018 - 03.2021
Professional Trainer (contract work)
California State University, Fresno Foundation
01.2017 - 01.2018
Professional Trainer (contract work)
SDSU Academy For Professional Excellence
01.2016 - 01.2018
Adult Protective Services (APS)
County of San Diego
10.1999 - 05.2022
Master of Counseling -
University of Phoenix
Bachelor’s Behavioral Science -
University of San Diego
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