Summary
Overview
Work History
Education
Skills
Community Service
Additional Competencies
Timeline
Generic
Amy Watkins

Amy Watkins

Perrysburg,OH

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

28
28
years of professional experience

Work History

Director of Orthopedics and Neuroscience

Mercy Health
03.2018 - Current
  • Increased Orthopedic & Neuroscience inpatient market share by 7.4% (29.4%) and 8.3% (34.4%) respectively since 2019 making Mercy IP marketshare leaders in both service lines. 2024 exceeded 2023 orthopedic volumes by 29% (1000 cases), while 2023 exceeded 2022 orthopedic volumes by 34% (1449 cases)
  • Assisted in recruitment of 8 Orthopedic surgeons & 8 APPs to build a 16-provider group from a 5-provider group over a 7-year period
  • Assisted in recruitment of 20 Neuroscience providers between 2023-2024
  • Developed a 5-year orthopedic and neuroscience strategy and developed a geographic provider/program map to improve patient access
  • Coordinated $13M Neuroscience Institute renovation
  • Designed business plans, proformas, and managed the execution of several new ortho & neuro service line programs: Mercy enterprise solution for telestroke, level 3 epilepsy monitoring unit, comprehensive MS center, expanded neurology inpatient coverage from 1 to 4 metro hospitals, Leqembi pathway, neuropsychology, sports medicine program and outpatient same day discharge joint replacement program
  • Oversees a team who manages a $3M Central Coordinating Center for Investigator neuroscience research with 40 enrolled sites
  • Works extremely well in a dyad leadership structure with physician leaders to design, align and execute strategy
  • Strong ability to build trust quickly with physicians and hospital leaders
  • Works closely with inpatient and outpatient teams to improve quality metrics and patient experience
  • In the process of achieving the Joint Commission primary stroke accreditation at 2 metro hospitals and maintains comprehensive stroke accreditation for the last 7 years at Mercy St Vincent and primary stroke accreditation at St. Charles
  • Developed and facilitated a 12-month core leadership program for emerging leaders. Successfully graduated 3 cohorts (32 leaders) 2017-2019

Director of Orthopedics

Mercy Health
12.2015 - 03.2018
  • Developed a Joint Replacement Program
  • Implemented Orthopedic navigation to lead IP joint care and redesign at facilities in preparation for joint commission COE and CJR bundled payment program with a goal to improve outcomes, optimize patients prior to surgery and decrease SNF utilization rates
  • After first 2 years, significant decrease realized in complication measures and SNF utilization
  • On track for a $300K NPRA for the CJR program in 2020. The program saved the Toledo market from losing roughly $2M
  • Collaborated with marketing team to implement an Orthopedic marketing, digital & web campaign launch
  • Developed an Ortho 'one' call number to drive customer experience and growth driving Metro Orthopedic joint replacement volume up 15% in 2018
  • Developed Orthopedic Steering committee and subcommittee structure to create a dyad model of leadership to drive program efficiencies and change
  • Lead quarterly joint replacement subcommittee, spine subcommittee and sports medicine subcommittee
  • Developed and presented joint robotics business plan to the Mercy Health Foundation and secured Orthopedics $1.16M to purchase a joint replacement robotic system
  • Developed strategy and directed sports medicine program including 40 sports medicine partnerships with local schools, universities and clubs
  • Assisted in developing a specialized sports med rehab team and sports performance program
  • Led a leadership realignment to position the program for growth

Bariatrics Director

Mercy Health
04.2012 - 05.2016
  • In 3 months, developed the Mercy bariatric surgery department from scratch and set up the program according to 7 criteria to achieve MBSAQIP Bariatric Accreditation and Joint Commission standards
  • Achieved bariatric accreditation in April of 2015
  • Managed 650K capital account
  • Surgeon completed 36 surgical/bariatric cases in the first 4 months of operation which according to Mercy's CEO in 2012 was the best start up he's seen among bariatric surgery programs
  • Achieved 20% growth in bariatric/general surgery volume in 2014 and 2015
  • Created an effective 5-year staffing model that met productivity standards
  • Worked in collaboration with Mercy's engineer and designer to manage a 500K renovation project, remodeled bariatric outpatient site and completed project in 7 months from conception to move in
  • Effectively partnered with hospital departments to develop a comprehensive bariatric program and meet bariatric accreditation standards
  • Implemented an effective insurance coordination protocol to get patients to surgery without delays
  • Developed and implemented an adolescent weight management program in partnership with the University of Michigan's MPOWER program in 2013
  • 2013 pilot was successful and gained administrative support to go live in 2014
  • Currently at capacity with 19 adolescents and their families
  • Developed and implemented a 2nd nonsurgical weight management program utilizing a group medical visit structure led by a CNP and health educator
  • Followed the diabetes prevention program and is specifically geared towards our underserved patients
  • Created online information session and online registration process
  • Able to manage an e-store and increase sales by 29% in 2014
  • 2014 Press Ganey scores were 96.8% top box for likelihood to recommend
  • Worked in collaboration with surgeon and bariatric team to build quality benchmarks for bariatric surgery program and achieved 0% mortality rate,
  • Able to build record high volumes – 35% increase in patients treated in 2014 compared to 2013
  • Below budget by 8.4% in 2014, YTD 2015 below budget by 64.5%

Practice Manager

Mercy Medical Partners
12.2011 - 03.2012
    • Managed 10 employees and worked to merge 3 practices (OB and two-family practices) into one comprehensive team effectively cross-training them to manage phones, check-in, check-out, and clinical roles

Program Director

Mercy Weight Management Center
12.2008 - 12.2011
    • Managed 5-6 employees and oversaw all Mercy Weight Management clinic operations ensuring 125+ in clinic patients and 75-100 at Home patients received the best, most personal care
    • Managed HMR data system and oversaw MWMC's patient and physician databases

Program Supervisor

Mercy Weight Management Center
01.2007 - 11.2008

Program Coordinator

Mercy Weight Management Center
06.2006 - 01.2007

Health Educator

Mercy Weight Management Center
05.2004 - 01.2006

Director of Education

Cherry Street Mission Ministries
06.2001 - 04.2004
  • Developed and implemented a Career and Education Center offering GED readiness, computer literacy, workforce development, and life skills training for Toledo's homeless shelters including Cherry Street, Sparrow's Nest, and YWCA

Science Teacher

Notre Dame Academy
08.1997 - 06.2001

Education

Master of Organizational Leadership -

Lourdes University
Sylvania, OH
01.2015

Executive Education -

The Academy For Excellence in Healthcare, Fisher College of Business
Columbus, OH
01.2015

Bachelor of Arts - Biology & Education

Case Western Reserve University
Cleveland, OH
01.1995

Skills

  • Strategic Planning
  • Project Management
  • Change Management
  • Leadership Development
  • Team Building/Engagement
  • Operations Management
  • Innovative Problem Solving
  • Communication
  • Process Improvement
  • Leading Culture

Community Service

  • Board of Directors Member, Cherry Street Mission Ministries, Toledo, OH, 07/01/17, 2022
  • Executive Committee Member, Secretary, Cherry Street Mission Ministries, Toledo, OH, 07/01/18, 2022

Additional Competencies

  • Developed and Facilitated Mercy Health Core Leadership Program - 2017 to 2019
  • Board Member training, Epic Toledo – 06/01/16
  • HRO trainer – 07/01/15
  • Academy of Excellence in Healthcare – intense lean and six sigma training through Fisher College of Business, 03/01/15 - 06/01/15
  • Lean Leader Training – 03/01/13 & 05/01/13

Timeline

Director of Orthopedics and Neuroscience

Mercy Health
03.2018 - Current

Director of Orthopedics

Mercy Health
12.2015 - 03.2018

Bariatrics Director

Mercy Health
04.2012 - 05.2016

Practice Manager

Mercy Medical Partners
12.2011 - 03.2012

Program Director

Mercy Weight Management Center
12.2008 - 12.2011

Program Supervisor

Mercy Weight Management Center
01.2007 - 11.2008

Program Coordinator

Mercy Weight Management Center
06.2006 - 01.2007

Health Educator

Mercy Weight Management Center
05.2004 - 01.2006

Director of Education

Cherry Street Mission Ministries
06.2001 - 04.2004

Science Teacher

Notre Dame Academy
08.1997 - 06.2001

Bachelor of Arts - Biology & Education

Case Western Reserve University

Master of Organizational Leadership -

Lourdes University

Executive Education -

The Academy For Excellence in Healthcare, Fisher College of Business

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Amy Watkins