Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Watkins

Oxford,AL

Summary

Dynamic professional with extensive experience in patient care and customer service, notably at Augusta Foot and Ankle. Proven ability to manage medical records with precision and communicate effectively with patients and families. Recognized for maintaining HIPAA compliance while delivering compassionate support, enhancing patient satisfaction and care quality.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cashier

Aldi
Anniston, AL
02.2025 - Current
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.

Caregiver

Visiting Angels Living Assistance Services
Anniston, AL
02.2025 - Current
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Store Associate

Catholic Social Services
Augusta, GA
08.2020 - 07.2024
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Performed daily opening and closing procedures for store operation.

Medical Assistant

Augusta Foot and Ankle
Augusta, GA
08.2014 - 08.2019
  • Collected samples from patients for laboratory testing purposes.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Front Office Coordinator

Nexus Pain Management
Augusta, GA
08.2013 - 07.2014
  • Ensured accuracy of data entry into the computer system.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Managed front desk operations during shifts worked.
  • Scheduled appointments for clients and visitors.
  • Processed payments from clients in a timely manner.

Front Desk Receptionist

Augusta Orthopedic Specialists
Augusta, GA
02.2012 - 07.2014
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Benefits Advisor

Cigna Dental
Augusta, GA
06.2011 - 07.2013
  • Assessed requests for special accommodations due to medical conditions or disabilities when determining eligibility for certain benefits.
  • Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
  • Collaborated with vendors to troubleshoot any discrepancies or issues related to billing or enrollment procedures.
  • Managed communications between insurance companies, employers and employees regarding plan details.

Student

Augusta University
Augusta, GA
08.2009 - 05.2010
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Gave presentations on current topics relevant to the curriculum.
  • Engaged in classroom discussions, demonstrating critical thinking skills.
  • Utilized academic resources such as tutoring and office hours to improve performance.
  • Completed assigned readings and homework, enhancing understanding of subject matter.

Team Lead

AWAC, LLC
Augusta, GA
06.2008 - 08.2009
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Trained new staff in relevant processes and procedures.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Office Associate

Medical College Of Georgia
Augusta, GA
06.2006 - 06.2008
  • Assisted with the preparation of presentations for meetings and conferences.
  • Inputted data into computer systems in an accurate and timely manner.
  • Performed general office duties such as photocopying, faxing, scanning documents.
  • Handled confidential documents in accordance with legal regulations.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.

Pharmacy Technician

CVS
Augusta, GA
06.2004 - 05.2006
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Education

Some College (No Degree) - BS Nursing

Augusta University
Augusta, GA

Skills

  • Patient care
  • Vital signs measurement
  • Medical record management
  • HIPAA compliance
  • Equipment sterilization
  • Laboratory sample collection
  • Effective communication
  • Problem solving
  • Medical procedures
  • Data entry
  • Team collaboration
  • Customer service
  • Documentation accuracy
  • Medical terminology
  • Vital sign monitors
  • Clinical documentation
  • Insurance verification
  • Professional bedside manner
  • Patient scheduling
  • Electronic health records
  • Valid AL driver's license
  • Direct patient care
  • Calm and level-headed under duress
  • Wound care management
  • Vital signs monitoring
  • Dementia and Alzheimer's care
  • Needs assessments
  • Communicating with patient families

Certification

  • X-Ray Safety Certified, 2016
  • BLS Certified (expired) 2015

Timeline

Cashier

Aldi
02.2025 - Current

Caregiver

Visiting Angels Living Assistance Services
02.2025 - Current

Store Associate

Catholic Social Services
08.2020 - 07.2024

Medical Assistant

Augusta Foot and Ankle
08.2014 - 08.2019

Front Office Coordinator

Nexus Pain Management
08.2013 - 07.2014

Front Desk Receptionist

Augusta Orthopedic Specialists
02.2012 - 07.2014

Benefits Advisor

Cigna Dental
06.2011 - 07.2013

Student

Augusta University
08.2009 - 05.2010

Team Lead

AWAC, LLC
06.2008 - 08.2009

Office Associate

Medical College Of Georgia
06.2006 - 06.2008

Pharmacy Technician

CVS
06.2004 - 05.2006

Some College (No Degree) - BS Nursing

Augusta University

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