Amy Watznauer
Cumming,GA
Summary
Adaptable Hospitality Specialist with 6+ years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Successful at developing strong business reputations built on knowledgeable and professional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wine Steward
Chateau Elan Winery & Resort
Braselton, GA
07.2019 - Current
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism
- Provided wine suggestions to tasting room guests in accordance with personal preference
- Poured wines according to service standards
- Resolved problems, improved operations, and provided exceptional customer service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Conducted winery tours providing guests with knowledge and entertainment
- Assisted manager in payroll and distributing commissions
- Designed custom wine labels for guests through Adobe Illustrator
- Communicated Micros POS training to new employees
- Controlled Barrel Club Membership systems
- Handled daily and monthly inventory
- Opened and closed tasting room, including closing cash receipt counts
- Handled high-profile clients to ensure optimal experience and return visits
- Oversaw successful bar service and operations to handle as many as 150 guests per day
Lead Line Cook
Buckhead Life Restaurant Group- Kyma
Atlanta, GA
12.2017 - 05.2019
- Prepared 40 dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies for maximum and efficient productivity
- Performed routine cleaning procedures across kitchen through safety and sanitation guidelines
- Checked each food item for freshness and provided feedback to kitchen supervisor
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Counted inventory at beginning and end of each shift ensuring accuracy for orders
- Assisted Executive Chef in off-site events with special attention to required ingredients and equipment
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance
- Opened and closed assigned stations each shift
Culinary Extern
Pinehurst Resort & Country Club
Pinehurst, NC
06.2017 - 10.2017
- Demonstrated proper ServSafe techniques and adhered to strict health code practices
- Assisted with Banquet Event Order including menu preparation
- Rotated food stocks utilizing first-in, first-out protocol and discarding any expired products
- Kept stations stocked and ready for use to maximize productivity and timely orders
- Conducted new hire training to ensure consistency in executing orders
- Ensured compliance with menu, portioning, and presentation
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
Education
Bachelor of Science - Business Management- General
Johnson & Wales University
Providence, RI08.2020
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Atlanta, GA08.2017
Skills
Verbal and written communication
Self-motivated professional
Team Oriented
Public Speaking
Adaptability
Scheduling
Guest satisfaction and accommodation
Computer and Internet skills
Microsoft Office Platforms- Word, Excel, Powerpoint
Sales Transactions
Inventory Maintenance
Ability to handle high volume environment
Accomplishments
Received recognition for "10s" Awards in customer satisfaction- In-house reviews and Trip Advisor
Certification
- Introductory Sommelier, Wine & Spirit Education Trust- April 2021
- Introductory Sommelier, Court of Master Sommeliers- February 2022
Timeline
Wine Steward
Chateau Elan Winery & Resort
07.2019 - Current
Lead Line Cook
Buckhead Life Restaurant Group- Kyma
12.2017 - 05.2019
Culinary Extern
Pinehurst Resort & Country Club
06.2017 - 10.2017
Bachelor of Science - Business Management- General
Johnson & Wales University
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts
- Introductory Sommelier, Wine & Spirit Education Trust- April 2021
- Introductory Sommelier, Court of Master Sommeliers- February 2022
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