Amy Welch
Climax,NC
Summary
Accomplished Store Manager with a proven track record at Asheboro ABC, adept in overseeing operations to enhance customer satisfaction and safety. Skilled in inventory and cash control, demonstrating outstanding communication and leadership. Achieved significant improvements in operational efficiency and employee morale.
Overview
30
30
years of professional experience
Work History
Store Manager
Asheboro ABC
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members to ensure they were well-equipped to excel in their roles from day one.
Store Supervisor
Vernon Poole & Co., D/B/A Econo Marts
10.1994 - 08.2022
- Oversee alcohol implementation to the business by adhering to all laws and regulations.
- Supervised daily store activities of 3 locations to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Ordered weekly groceries and merchandise for resell.
- Negotiated with vendors for better pricing, increasing overall profit margins.
- Handled new products and their placement within the different locations
- Managed the scheduling, hiring and firing of employees, to meet demands of the business.
Education
Bachelor of Science - Business Administration
UNC Greensboro
Greensboro, NC12-2005
Skills
- Training and mentoring
- Bank deposit procedures
- Hourly shift management
- Dependable
- Manage day to day operations of entire business
- Outstanding communication skills
Timeline
Store Manager
Asheboro ABC
08.2022 - Current
Store Supervisor
Vernon Poole & Co., D/B/A Econo Marts
10.1994 - 08.2022
Bachelor of Science - Business Administration
UNC Greensboro
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