Amy Welch
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Town of Mooresville - Planning & Development
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
Project Administrator
SGC SURVEYING, NC LLC
02.2022 - 07.2024
- Assist project manager in all administration functions and processes
- Facilitate development of project plans and manage them from inception to completion
- Monitor all moving parts of the project keeping them moving forward
- Prepare, organize, and distribute all necessary project materials
- Organize and implement formulated policies and procedures
- Attend all project meeting and take notes
- Set goals, provide motivation, and thoroughly support your project team members
- Analyze project data and foster positive and productive client relationships
- Provide support to multiple project managers - set up new projects, track purchase and order submittals, task order information and contracts
- Oversee financial life cycle of all projects - monitoring of project budgets, invoicing, expenses and purchases
- Responsible for over $1 million of current work in progress
- Client Relationships - set up all new clients in database, ensure delivery of all documents and certificates of insurance
- Provide weekly project maintenance and invoicing to customers
- I have strong leadership skills and I am proficient in Microsoft word, Excel etc
- Extremely organized, self starter and deadline driven
Administrative Secretary/Counseling Secretary
MOORESVILLE HIGH SCHOOL
07.2013 - 02.2022
- Excellent customer service skills
- Answer multiple phone calls and direct calls to corresponding departments
- Computer entries, email, fax, filing, photocopying, collating and scanning documents for inter-departmental use
- Front end reception with high-volume environment
- Great knowledge of policies and procedures while focusing on customer service and data entry
- Work with all outside vendors with orders and invoicing
- Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, and database
- Committed and motivated employee with exceptional customer/employee-relationship and decision-making skills
- I enjoy working with the public
- I have a Strong work ethic, professional demeanor and great initiative
- I have many years experience which include Strong administrative/management skills and money handling/accounting experience
Customer Service Representative/Teller
PARK STERLING BANK
03.2011 - 06.2013
- Excellent customer service, including Supervising position
- Vault supervisor - telephone and computer skills, money handling/accounting, balancing/audit and marketing
- Open deposit accounts for customers as well as other banking needs
Volunteer
COMMUNITY VOLUNTEER
01.2000 - 03.2011
- Homemaker/stay at home mother of 4 children
- Director of Lake Norman Scholarship Pageant while also being involved with various fundraisers in our local community
- Currently Excel Club Advisor and member of local Exchange Club
- Very active with Veterans in my local community
- Welcome Home Veterans/Richards Coffee Shop
Buyer/Sales Store Manager
TANYA RAE'S BOUTIQUE
01.2000 - 01.2004
- Purchasing- Buyer/Store Manager
- Sales Manager and Buyer for local Ladies Boutique
- Provided excellent customer service as a Sales Manager
- Traveled to Wholesale Fashion Market in Atlanta, GA Dallas, TX and Las Vegas, NV to purchase new inventory for store
- We specialized in Ladies Clothing, Shoes and Jewelry
- Responsible for discovering the latest trends, along with updating and managing product inventory to offer customer satisfaction and satisfy customer needs
- I have excellent customer service skills and talent to make fashion choices that will influence the revenue of the company
Owner
DUCHESS LADIES BOUTIQUE
10.1998 - 01.2000
- Business owner/operator of successful Ladies Boutique
- Managed Employees, store inventory and payroll for small business
- Successfully helped train new staff in office systems, policies and procedures while focusing on minimizing errors and generating superior results
- Managed inventory and office budgeting for supplies as a local business owner
- Developed and implemented employee manual outlining all proper business procedures and policies
- Reviewed and updated client correspondence files and assisted the accountant with payroll preparation
Relocation Specialist/Marketing Dept - Teller supervisor and CSR
FIRST UNION NATIONAL BANK
06.1991 - 07.1998
- 7+ years experience providing excellent customer service, telephone and computer skills
- Supervisory skills, balancing/audit and marketing in the banking industry
- Managed daily schedules and sales leads
- Event Planning for special events for groups of 100+ employees
- Very energetic and highly organized with superior attention to detail
- Excellent communication skills and Team Player
- Accomplishments include Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-end reception within high-volume environment
- Answered multiple phone lines, transferred calls to corresponding departments, successfully relocated customers banking relationships to other states, transferred funds and completed all corresponding paperwork
- Managed daily schedules and sales leads Event Planning Successfully planned and executed lunches and special events for groups of 100+ employee
Cashier and Front end Supervisor
FOOD LION
01.1987 - 01.1992
- Follows Standard Operating Procedures (SOP) for all daily store functions including daily cash management, store expense tracking and IT help desk ticket maintenance
- Ensures store team executes tasks and daily activities in accordance with store plan
- Ensures all SOP for transactions and interactions at the front of the store are followed
- Communicates with store leadership on employee performance and development needs
- Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time
- Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assists in training of new cashiers and cross training of other staff
- Prepares end of day paperwork and complete nightly computer duties
- Provides coaching and training to employees
- Night time duties - closing of store and balancing of cash in registers and vault
Education
Completed coursework towards General Education - General Education
MITCHELL COMMUNITY COLLEGE
MOORESVILLE, NC01.1987
High School Diploma -
Mooresville Senior High School
Mooresville, NC01.1986
Skills
- Strong work ethic
- Professional demeanor
- Great initiative
- Strong administrative skills
- Management skills
- Money handling
- Accounting experience
- Advanced Word Processing
- Skilled in Windows Operating System
- Proficient in MacOS
- Skilled in Microsoft Office Suite
- Proficient in Spreadsheets
- Advanced Excel Skills
- Proficient in Google
- Customer Service Excellence
- Business ownership
- Retail experience
- Certified Notary Public
- Customer service
- Scheduling and planning
- Organizational management
- Exceptional customer service
- Positive attitude
- Accurate Data Entry
- Microsoft Office Proficiency
- Work ethic and integrity
- Listening skills
- Professionalism and courtesy
- Office administration
- Travel planning
- Excellent time management skills
- Administrative support
- Customer service excellence
- Microsoft Word
- Billing and invoicing
- Professional telephone demeanor
- Excel Proficiency
- Email Management
- Product restocking
- Customer and client relations
- Paperwork processing
- Attention to detail
Certification
- Notary Public License - NC Secretary of State or Equivalent Authority.
Timeline
Administrative Assistant
Town of Mooresville - Planning & Development
01.2025 - Current
Project Administrator
SGC SURVEYING, NC LLC
02.2022 - 07.2024
Administrative Secretary/Counseling Secretary
MOORESVILLE HIGH SCHOOL
07.2013 - 02.2022
Customer Service Representative/Teller
PARK STERLING BANK
03.2011 - 06.2013
Volunteer
COMMUNITY VOLUNTEER
01.2000 - 03.2011
Buyer/Sales Store Manager
TANYA RAE'S BOUTIQUE
01.2000 - 01.2004
Owner
DUCHESS LADIES BOUTIQUE
10.1998 - 01.2000
Relocation Specialist/Marketing Dept - Teller supervisor and CSR
FIRST UNION NATIONAL BANK
06.1991 - 07.1998
Cashier and Front end Supervisor
FOOD LION
01.1987 - 01.1992
High School Diploma -
Mooresville Senior High School
Completed coursework towards General Education - General Education
MITCHELL COMMUNITY COLLEGE
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