Amy Wells
Peoria,IL
Summary
Dynamic analyst with a proven track record at Universal Logistics, excelling in critical thinking and audit support. Successfully enhanced operational efficiency. Leveraged MS Excel to manage project timelines and budgets, driving significant improvements in service quality and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Analyst
Universal Logistics Inc
12.2022 - Current
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established team priorities, maintained schedules and monitored performance.
Server Manager
Childers Eatery
02.2017 - 11.2022
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server Trainer
Red Lobster Restaurant
04.2015 - 02.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Education
General
Black Hawk College
Moline, ILSkills
- Critical thinking
- Time management
- MS Excel
- Attention to detail
- Audit support
Timeline
Analyst
Universal Logistics Inc
12.2022 - Current
Server Manager
Childers Eatery
02.2017 - 11.2022
Server Trainer
Red Lobster Restaurant
04.2015 - 02.2021
General
Black Hawk College