Amy Welty
Mason,WI
Summary
Consistently meet and exceed care standards by coordinating clinical operations and strengthening team performance. Solid nursing background in ER, SCU, BHU, and Med-Surg settings. Passionate about continuous improvement and delivering optimal care to every patient. Pragmatic nursing professional with a background spanning 14 plus years. Experience working as advocate for both critically ill patients and highly skilled nurses. Patient-focused registered nurse equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nursing House Supervisor
Tamarack Health Ashland
Ashland , WI
08.2015 - 10.2023
- Facilitated collaboration between physicians, nurses and other healthcare professionals.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Monitored staff performance, identified areas for improvement and provided guidance as needed.
- Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Established performance standards for nursing personnel based on established protocols.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Responded promptly to customer complaints or concerns regarding quality of service delivered.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with other departments to facilitate interdisciplinary communication and coordination of services.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Explained policies, procedures and services to patients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Covered patient/ staff pharmacy needs during night shifts.
- Resolved conflicts among staff members in a timely manner while maintaining positive working relationships.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided patients with direct nursing care during periods of department short-staffing.
- Provided ongoing education and training opportunities for nurses on topics such as infection control practices, safety protocols.
- Reviewed incident reports related to patient care incidents and errors and took appropriate corrective action.
Float Pool Manager
Tamarack Health Ashland
Ashland , WI
12.2021 - 08.2023
- While working part-time as a House Supervisor I also managed the Float Pool for the nursing departments. This contained the certified nursing assistants and health unit coordinators.
- Developed and implemented staffing plans to ensure adequate coverage of shifts.
- Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
- Created reports summarizing departmental activity for review by senior management.
- Oversaw compliance with hospital policies regarding documentation of patient care activities.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Evaluated employee performance through observation techniques and monthly rounding.
- Established performance improvement plans for the staff who were struggling in some areas.
Emergency Room Registered Nurse
Memorial Medical Center
Ashland , WI
06.2011 - 08.2015
- Responded quickly to life-threatening situations while maintaining composure under pressure.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered compassionate end-of-life care when needed according to established hospice guidelines.
- Administered critical IV medications to stabilize patients for assessment and treatment.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored vital signs and other indicators of patient health status.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Assisted in the preparation of trauma victims for transfer or discharge from the hospital.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Responded quickly to codes and coordinated efficient and skilled care.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Treated patients by administering various types of medications and therapies.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Answered patient questions and provided take-home materials for further information.
- Educated families about their loved ones' conditions and provided emotional support.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assisted in training new staff members on proper nursing protocols for emergency room operations.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Registered Nurse
Hayward Area Memorial Hospital
Hayward , WI
06.2009 - 06.2011
- Worked on the Med-Surg Unit for over a year then transferred to the Emergency Room. Floated to other departments to assist when extra staffing was needed.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Education
Associate of Science - Nursing
WITC Ashland
Ashland, WI05-2009
High School Diploma -
Drummond High School
Drummond, WI05-1993
Some College (No Degree) - Bachelors of Nursing
Aspen University
Denver, COSkills
- Critical Thinking
- Process Implementation
- Decision-Making
- Employee Work Scheduling
- Employee Supervision
- Epic Systems
- Regulatory Requirements
- Patient Advocacy
- Staff Supervision
- Healthcare Delivery
- Emergency Readiness
- Training and Mentoring
- Patient Safety
- HIPAA Guidelines
- Hospital Coordination
- Patient Education
- Care Delivery
Affiliations
I enjoy spending time with my kids, and grandchild. My husband and I enjoy golfing, fishing, hunting, in our free time.
Certification
- Certified Emergency Room nurse with the State of Wisconsin.
- ACLS
- PALS
- TNCC
- NRP
- BLS
- STABLE
References
References available upon request.
Timeline
Float Pool Manager
Tamarack Health Ashland
12.2021 - 08.2023
Nursing House Supervisor
Tamarack Health Ashland
08.2015 - 10.2023
Emergency Room Registered Nurse
Memorial Medical Center
06.2011 - 08.2015
Registered Nurse
Hayward Area Memorial Hospital
06.2009 - 06.2011
Associate of Science - Nursing
WITC Ashland
High School Diploma -
Drummond High School
Some College (No Degree) - Bachelors of Nursing
Aspen University
- Certified Emergency Room nurse with the State of Wisconsin.
- ACLS
- PALS
- TNCC
- NRP
- BLS
- STABLE
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