Amy West
Poplar Bluff,MO
Summary
Enterprising professional, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Branch Manager
U.S. Bank, N.A.
01.2016 - Current
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Monitored project performance to identify areas of improvement and make adjustments.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services
- Honored as Legend of Possible, completing 2019 in top 1% of revenue earners
Branch Operations Manager
Bank Of America, N.A.
05.2015 - 12.2015
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Engaged employees in business processes with positive motivational techniques.
Universal Banker
PNC Bank, N.A.
10.2011 - 05.2015
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Developed and implemented strategies to reduce risk and increase profitability.
Education
In Process - Psychology
University of Missouri - St Louis
St Louis, MOSkills
- Employee Development
- Goals and performance
- Key performance indicators
- Client Relations
- Conflict Management
- Relationship Management
Timeline
Branch Manager
U.S. Bank, N.A.
01.2016 - Current
Branch Operations Manager
Bank Of America, N.A.
05.2015 - 12.2015
Universal Banker
PNC Bank, N.A.
10.2011 - 05.2015
In Process - Psychology
University of Missouri - St Louis