Amy Westafll
Pineville,LA
Summary
Results-driven site supervisor with a strong track record in team management and health compliance. Proven ability to coordinate operations and enhance service quality through effective communication and training development.
Overview
18
18
years of professional experience
Work History
Site Supervisor/Site Coordinator
The Arc of Rapides
Alexandria, Louisiana
12.2023 - Current
- Supervised daily operations of facilities, ensuring compliance with health and safety standards.
- Coordinated staff schedules to optimize coverage and maintain service quality.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Assisted in developing training materials for staff orientation and ongoing education.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Prepared and planned worksites to help jobs run smoothly.
- Reported project progress, site problems and labor status to supervisors.
Sales Supervisor
Sassy Lil Souls
Leesville, Louisiana
01.2008 - 12.2023
- Supervised daily sales operations ensuring team adherence to company standards.
- Analyzed sales performance metrics to pinpoint improvement opportunities and inform strategic decisions.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Cultivated customer relationships through consistent follow-up calls and emails, enhancing satisfaction and loyalty.
- Aligned team efforts with business performance targets to elevate sales outcomes and customer satisfaction.
- Planned and coordinated staff training sessions for new and existing employees.
Education
Medical Billing And Coding - Billing And Coding
Ultimate Medical Academy
Clearwater, FL10-2023
Associate of Applied Science - Certified Medical Assistant
Ultimate Medical Academy
Clearwater, FL10-2023
High School Diploma -
Leesville High School
Leesville, LA05-1994
Skills
- Supervisory skills
- Safety compliance
- Team leadership
- Training design
- Inventory management
- Customer service
- Client relations
- Process improvement
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team supervision
- Staff management
- Safety assessment
- Patient care
- Medical terminology
- Electronic health records
- Vital signs monitoring
- Health compliance
- Team collaboration
- Billing and coding
- Account management
- Insurance claims
- Case management
- Patient engagement
- Scheduling appointments
- Diagnostic procedures
- Medical terminology
- Office administration
- Clinical records
Timeline
Site Supervisor/Site Coordinator
The Arc of Rapides
12.2023 - Current
Sales Supervisor
Sassy Lil Souls
01.2008 - 12.2023
Medical Billing And Coding - Billing And Coding
Ultimate Medical Academy
Associate of Applied Science - Certified Medical Assistant
Ultimate Medical Academy
High School Diploma -
Leesville High School