Amy White
Newark,OH
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Licking Memorial Hospital
09.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Patient Care Technician
Licking Memorial Hospital
09.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Supported needs of 30+ residents under long-term care.
State Tested Nursing Assistant
Otterbein Senior Living
11.2021 - 03.2023
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Provided direct personal patient observation, care, and assistance to [Number] patients per shift in [Type] medical facility.
Bar Manager
Donericks
12.2018 - 10.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
Bar Manager
Overtime Sports Bar & Grill
08.2016 - 11.2018
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 35% improvement over prior onboarding process.
Education
Phlebotomy Certification, Stna, Pct,Ekg - Health Care
The Training Center
Buckeye Lake, OH11.2020
No Degree - Business Management
The Spa School
Columbus, OH10.2017
High School Diploma -
Manatee High School
Bradenton, FL05.2002
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Patient confidentiality
- Patient support
- Medical terminology knowledge
- Infection Control
- Quality Control
- Pediatric phlebotomy
- Patient preparation
- Geriatric phlebotomy
- Health Education
- Medical Records Review
- Communication abilities
- Data Entry
- Paperwork Processing
- Recording data
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Organizational Skills
- Excellent Communication
- Problem-Solving
- Task Prioritization
- Data Confidentiality
- Relationship Building
- Analytical Thinking
- Written Communication
- Appointment Scheduling
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
- CET - EKG Technician
- CM - Certified Manager Certification
Timeline
Phlebotomist
Licking Memorial Hospital
09.2023 - Current
Patient Care Technician
Licking Memorial Hospital
09.2023 - Current
State Tested Nursing Assistant
Otterbein Senior Living
11.2021 - 03.2023
Bar Manager
Donericks
12.2018 - 10.2020
Bar Manager
Overtime Sports Bar & Grill
08.2016 - 11.2018
Phlebotomy Certification, Stna, Pct,Ekg - Health Care
The Training Center
No Degree - Business Management
The Spa School
High School Diploma -
Manatee High School