Amy Patricia Whitehead
Dawsonville,GA
Summary
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
34
34
years of professional experience
Work History
Operations Manager
Petco
06.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased sales and improved audit and shrink results.
- Managed inventory and supply chain operations to achieve timely and accurate availability of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Senior Specialist Attorney Call Center Recovery
Synchrony Financial
01.2017 - 12.2018
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
Branch Manager
BB&T
01.2016 - 12.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sales Development Specialist
Delta Community Credit Union
01.2015 - 12.2016
- Cultivated a culture of continuous improvement within the sales development team by encouraging open feedback, embracing innovative ideas, and celebrating individual successes.
Vice President
Bank of America
01.1991 - 12.2015
- Banking Center Manager III, VP (2007-2015) Identified and developed talent among team members
- Coached team to successfully demonstrate world class service, operations, and sales successes
- Banking center consistently ranked top 10 in the Southeast Region
- Mortgage Loan Officer, VP (2005-2007) Developed and maintained relationships with local real estate agents and builders
- Originated residential mortgage loans, exceeded monthly and annual goals
- Award winning top producing loan officer
- Project Manager, VP (2004-2005) Demonstrated ability to lead team to achieve project goals within specified time frame
- Prioritized tasks and assigned team workload by anticipating next steps, and adapting to change
- Aligned projects with the goals of the consumer bank and the organization
- Audit Manager, VP (2002-2004) Trained auditors to interview process owners to identify high risk processes
- Reviewed audit final reporting to ensure auditors documented exceptions
- Personally, presented high risk exceptions to Executive Management
- Regional Sales and Service Manager, VP (1995-2002) Responsible for the Sales, Service and Operations of 40 Consumer Bank locations
- Banking Centers consistently maintained at or above monthly targets
- Skilled in recruiting and placement of qualified candidates and oversight of new hire training
- Universal Teller/Personal Banker/In-Store Manager, AVP (1991-1995) Processed Consumer Bank transactions accurately and efficiently for our customers
- Proactively uncovered financial needs by overseeing all aspects of client relationships
- Referred customers to Consumer Bank partners to develop additional relationship opportunities
Education
Associate of Science - Business Administration and Management
Georgia State University (Perimeter Campus)
01.1993
Timeline
Operations Manager
Petco
06.2023 - Current
Senior Specialist Attorney Call Center Recovery
Synchrony Financial
01.2017 - 12.2018
Branch Manager
BB&T
01.2016 - 12.2017
Sales Development Specialist
Delta Community Credit Union
01.2015 - 12.2016
Vice President
Bank of America
01.1991 - 12.2015
Associate of Science - Business Administration and Management
Georgia State University (Perimeter Campus)