Amy Whitmore

· Oversaw the Information Technology (IT) Department

· Answered a high volume of phone calls and email inquiries and presented urgent requests for a timely response. Screened calls and emails and responded accordingly to support executive correspondence.

· Transcribed dictated information to provide clearly written communication.

• Maintained all company licenses and contracts

· Handled confidential and sensitive information with discretion and tact.

· Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

· Organized and coordinated, including scheduling, sending reminders, and organizing catering when necessary.

· Processed travel expenses and reimbursements for the executive team and senior management group.

· Prepared documents, reports, and presentations, and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

· Transcribed meeting minutes to support business development and senior management teams.

· Filed paperwork and organized computer-based information.

· Updated and maintained confidential databases and records.

· Worked with senior management to initiate new projects and assist in various processes.

· Handled logistics, catering, agendas, and travel arrangements for meetings and event planning for the board of directors.

· Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

· Volunteered to help with special projects of varying degrees of complexity.

· Promoted team productivity by keeping supplies organized and well-stocked.

· Originally hired to continue the practices change to an EMR-based system, obtain insurance authorizations, and run the medical records department, but; after the loss of a staff member, I took on additional roles of the front desk secretary.

· Answered phones, booked appointments, prepared each physician's daily completed schedules, and greeted the patients upon entering the office.

· Supported patients and family members, actively listening to concerns and offering compassionate care.

· Answered patient inquiries and provided information about healthcare services.

· Completed necessary reports and documentation on time and to specifications.

· Coordinated with other healthcare professionals to provide patients with comprehensive care.

· Cleaned and set up rooms in preparation for patient appointments.

· Maintained accurate records of patient visits and treatments in patient medical files.

· Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

· Processed medical records requests from outside providers according to facility, state, and federal law.

· Scanned medical records in digital format for easy retrieval and accessibility.

· Supported medical staff by providing organized and accurate medical records.

· Assisted in the preparation of medical records to be released to other medical facilities requesting patient history and information.

· Reviewed charts and flagged incomplete or inaccurate information.

· Uploaded physician progress notes, history, and physicals into electronic medical records.

· Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

· Answered unit calls and sent messages to healthcare staff to maximize team productivity.

· Documented updates to patient information in medical charts while maintaining HIPAA compliance and protecting the confidentiality of records.

· Arranged discharges and patient transportation.

· Prepared admissions charts and scanned records.

· Answered multi-line telephone systems, provided information, and directed calls.

· Interacted with customers by phone, email, or in person to provide information.

· Coordinated diagnostic tests, collection of samples, and transportation to scanning rooms.

· Performed various administrative tasks by filing, copying, and faxing documents.

· Organized and maintained a patient chart filing system to promote quick data finding for staff.

· Received and routed laboratory results to correct clinical staff members.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.