Amy O'Brien
Austin,TX
Summary
Highly focused individual with a passion in functional medicine both personally and professionally. Detail oriented team player who loves patient care. Able to multi-task in a fast paced enviroment.
Overview
4
4
years of professional experience
Work History
Front Desk Patient Coordinator
Heal Austin
Austin, Texas
01.2018 - 12.2019
- Answered telephone calls in integrative medicine center.
- Ordered and organized supplements in the in-office pharmacy
- .Ordered and explained test kits to patients
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Updated patient's charts.
Patient Care Coordinator
Ann Shippy MD
Austin, TX
09.2015 - 12.2017
- Acted as main point of contact in functional medicine office for patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Ordered supplements and maintained inventory.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Sent and handled electronic requests for new medications and medication refills.
Education
No Degree - History
University of South Carolina - Columbia
Columbia, SCSkills
- Organizational Standards
- Prescriptions Management
- Patient Rapport
- Appointment Scheduling
- Caring and Empathetic
- Data Entry Software
- Time Management
- Front Desk Operations
- HIPAA Compliance
- Calm and Effective Under Pressure
- Organization and Time Management
- Managing and Ordering Supplements
- Payment Collection
- Administrative and Office Support
- Preparing Treatment Rooms
- Resolving Problems
- Articulate Communication
- Registration and Scheduling
- Reminder Calls
- Patient Care Coordination
- Attention to Detail
- EMR Systems
- Critical Thinking Skills
- Adaptable and Flexible
- Punctual and Hardworking
- Filing
Timeline
Front Desk Patient Coordinator
Heal Austin
01.2018 - 12.2019
Patient Care Coordinator
Ann Shippy MD
09.2015 - 12.2017
No Degree - History
University of South Carolina - Columbia