Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Amy Whitt

Gibsonton,FL

Summary

Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 10 years. Exceeded sales volumes of 1.5 million which earned turn around for 2021.

Overview

14
14
years of professional experience

Work History

Store Manager

Family Dollar
Gibsonton, FL
03.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.

Assistant Store Manager

Family Dollar
Sodus, NY
04.2016 - 03.2018
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Trained and managed associates in customer service and sales techniques.

District Manager

SUBWAY®Restaurants
Victor, NY
03.2013 - 04.2016
  • Built positive and productive relationships with store and field leadership.
  • Supervised Two locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 15+ team members.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Food Service Manager

Subway
Victor, NY
01.2008 - 03.2013
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 5 team members.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Education

Substance And Counseling Associates Degree - Substance Abuse And Counseling

Monroe Community College
Rochester, NY

High School Diploma -

Penfield Senior High School
Penfield, NY
2007

Skills

People Management /Training and Development

  • Pro-actively identifying training opportunities
  • Developing your employees' skills through relevant assignments

Managing Performance

  • Setting clear, measurable performance goals
  • Finding solutions to problems that may impact your performance

Coaching and Mentoring

  • Sharing my expertise with others
  • Listening and responding to questions effectively
  • Responding constructively to others ideas and suggestions

Leadership/ Strategic Management

  • Evaluating data to gain business insight
  • The ability to analyze multiple processes and systems simultaneously

Persuading and Influencing Staff

  • Using audience-specific language and examples to best illustrate your point
  • Successfully addressing key concerns and presenting mutually beneficial solutions

Collaborative Working

  • Expressing an interest in others' experiences and ideas
  • Working to build strong channels of communication with outside agencies/ departments that may later be of assistance

Timeline

Store Manager

Family Dollar
03.2018 - Current

Assistant Store Manager

Family Dollar
04.2016 - 03.2018

District Manager

SUBWAY®Restaurants
03.2013 - 04.2016

Food Service Manager

Subway
01.2008 - 03.2013

Substance And Counseling Associates Degree - Substance Abuse And Counseling

Monroe Community College

High School Diploma -

Penfield Senior High School

Similar Profiles

CREATE PROFILE
Amy Whitt