Amy Whittemore
Candler,NC
Summary
Proven recordkeeping expert and operations support specialist, I excel in maintaining confidentiality and enhancing organizational efficiency. At Wells Fargo Financial Services Company, I significantly improved customer service processes, leveraging strong relationship-building skills and a detail-oriented approach to drive success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Volunteer
Mission Hospitals
Asheville, NC
01.2011 - 02.2012
- Organized and maintained records of volunteer hours and donations.
- Assisted with data entry projects to update organizational databases.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Maintained accurate records and documented client data in company databases.
Customer Service Representative/Data Entry Clerk
Wells Fargo Financial Services Company
Asheville, NC
09.1990 - 09.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Cashier/Bookkeper
Ingles Supermarket
Asheville, NC
11.1974 - 08.1987
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Enka High School
EnkaNC05-1976
Skills
- Recordkeeping
- Operations support
- Recordkeeping and confidentiality
Timeline
Volunteer
Mission Hospitals
01.2011 - 02.2012
Customer Service Representative/Data Entry Clerk
Wells Fargo Financial Services Company
09.1990 - 09.2010
Cashier/Bookkeper
Ingles Supermarket
11.1974 - 08.1987
High School Diploma -
Enka High School