Amy Wilkins
Spring,TX
Summary
Dynamic Medical Assistant with proven expertise in patient care and clinic efficiency from tenure at Iralene Morgan, NP-C. Excelled in HIPAA compliance and patient-focused care, enhancing patient satisfaction and safety. Skilled in EMR/EHR and known for exceptional communication, fostering trust and improving care outcomes.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Iralene Morgan, NP-C
04.2004 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Education
Diploma - Medical Assistant
Texas School of Business
Houston, TX06.2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Reliable team player
- Procedure assistance
- Compassionate
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient flow management
- First aid
- Medical supply inventory
- Equipment sterilization
- Adaptable
- Inventory and supply management
- Simple dressings
- Monitoring patient progress
- Medical equipment operation
- ICD10 coding
- Specimen labeling
- Insurance authorizations
Timeline
Medical Assistant
Iralene Morgan, NP-C
04.2004 - 08.2024
Diploma - Medical Assistant
Texas School of Business
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