Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Willard

Fort Worth

Summary

I am an administration professional with experience preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; contacting customers through correspondence to obtain information, explain liability, and encourage compliance to privacy standards. I am looking for my next opportunity to grow as a professional and develop as a team member while increasing proficiency methods and improving the well being of the company or organization I serve.

Overview

14
14
years of professional experience

Work History

Medical Billing Specialist

LabCorp
12.2024 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Precisely completed appropriate claims paperwork, documentation and system entry.

AR Medical Billing Specialist

PRS Billing
06.2022 - 12.2023
  • Explaining technical medical information to patients and insurance companies to ensure accurate claim processing
  • Protecting confidential information through HIPPA compliance
  • Servicing medical billing for patients
  • Verifying Claim documentation for correctness
  • Payment Posting
  • Cerner
  • Revenue Manager
  • Care Tracker
  • Multiple EMR Systems
  • In House Software programs

Executive Administrative Assistant

Michelangelo Plumbing
12.2020 - 12.2023
  • Using Skyboss to schedule, invoice, run quotes, manage accounts payable/receivable and communicate with clients
  • Data entry from vendor invoices
  • Creating end of year reports

Call Center Representative

Sedgwick Claims Management
08.2021 - 12.2021
  • Intake of new claims as well as servicing claims on multiple databases
  • Inbound/Outbound calls
  • Protecting confidential information through HIPPA compliance
  • Verifying completeness and correctness of claims
  • Explaining technical leave and disability procedures to patients, patient advocates, vendors and doctors
  • Conflict resolution and consoling patients when needed

Executive Administrative Assistant

Master Chimney Sweep
03.2018 - 10.2018
  • Utilizing QuickBooks to Invoice and manage accounts payable/Receivable
  • Doing data entry for invoices from vendors
  • Creating end of year reports

NuCare Pharmacy
09.2014 - 04.2015
  • Protecting confidential information through HIPPA compliance
  • General office tasks including a multi-line phone system, filing, database management, etc
  • Inventory management
  • Communicating with vendors/clients
  • Cash handling, customer service

Clerk/Store Associate

Panera Bread
04.2014 - 09.2014
  • Cash handling, customer service

Associate/Crew Trainer

McDonald’s
01.2011 - 04.2013
  • I consistently took in no less than 70% of the store’s revenue for my shift, and maintained high customer satisfaction ratings
  • Trained new associates
  • Explained legal and technical function to new associates

Education

General Studies Diploma - Business, Leadership, and Basic Communication

Azle High School
01.2009

Skills

  • Eager to learn
  • Insurance verification
  • Payment posting
  • Accounts payable
  • Data entry
  • Files and records management

Timeline

Medical Billing Specialist

LabCorp
12.2024 - Current

AR Medical Billing Specialist

PRS Billing
06.2022 - 12.2023

Call Center Representative

Sedgwick Claims Management
08.2021 - 12.2021

Executive Administrative Assistant

Michelangelo Plumbing
12.2020 - 12.2023

Executive Administrative Assistant

Master Chimney Sweep
03.2018 - 10.2018

NuCare Pharmacy
09.2014 - 04.2015

Clerk/Store Associate

Panera Bread
04.2014 - 09.2014

Associate/Crew Trainer

McDonald’s
01.2011 - 04.2013

General Studies Diploma - Business, Leadership, and Basic Communication

Azle High School
Amy Willard