Amy Williams
Dundalk,MD
Summary
Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
St. Agnes Hospital
Baltimore, MD
06.2004 - 10.2011
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Ambulated, turned and positioned patients.
- Compiled necessary documents for surgical billing packages.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Completed prior authorizations for patient medications on a daily basis
- Completed patient prescriptions for the doctor to sign off on
- Customer service
Medical Assistant
Howard County General Hospital
Howard County, MD
04.2003 - 06.2004
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
- Compiled necessary documents for surgical billing packages.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Handled Prior Authorizations for patient medications on a daily basis
- Prepared prescriptions for the doctor to sign off on
Pharmacy Technician
CVS Pharmacy
Middle River, MD
07.2000 - 05.2002
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Handled Prior Authorizations
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Associate of Arts - General Studies
CCBC
Dundalk06.2021
Certified Medical Assistant - Medical Assisting
Medix School
Towson, MD07.2003
High School Diploma -
Chesapeake High School
Baltimore, MD06.2000
Skills
- Medical Terminology
- Cleaning and Organizing
- Customer Service
- Treatment Room Preparation
- Pharmacy Relations
- Completing Insurance Forms
- Examination Preparation
- Clinical and Operational Judgement
- Transcription and Dictation
- Social Perceptiveness
- Multi-Line Telephone System Operation
- Problem Anticipation and Resolution
- Updating Medical Records
- Coordinating Drug Refills
- Patient Relations
- Professional Bedside Manner
- Advanced Anatomy Knowledge
- Critical Thinking
- Medical Assistance
- Web Browser Software
- Medical Procedure Coding Software
- Email Software
- Appointment Scheduling Software
- Charting Expertise
- Monitoring Patient Progress
- Insurance Claims
- Microsoft Excel
- Medical Histories and Vital Statistics
- Health Records Management
- Diagnostic Equipment Expertise
- Medical Billing
- Documentation Procedures Expertise
- Electronic Charting
- Learning Strategies
- Inventory and Supply Management
- HIPAA Compliance
- Reading Comprehension
- Active Listening
- Judgment and Decision-Making
- Medical History Collection
- Bookkeeping Support
- Microsoft Office
- Medical Coding
- Complex Problem-Solving
- Writing
- Coordination
- Speaking
- Service-Orientation
- Instructing
- Monitoring
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CMA - Certified Medical Assistant (expired but can do recertification as needed)
- Associates Degree
Languages
English
Native or Bilingual
Timeline
Medical Assistant
St. Agnes Hospital
06.2004 - 10.2011
Medical Assistant
Howard County General Hospital
04.2003 - 06.2004
Pharmacy Technician
CVS Pharmacy
07.2000 - 05.2002
Associate of Arts - General Studies
CCBC
Certified Medical Assistant - Medical Assisting
Medix School
High School Diploma -
Chesapeake High School
- CMA - Certified Medical Assistant (expired but can do recertification as needed)
- Associates Degree
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