Amy Williams

• Provide outstanding customer service to existing customers, as well as procure new business
• Detail interior and exterior of small boats, sailboats, yachts and other luxury vehicles
• Assist in staff development and training as well as introduce new products
• Ensure quality control while maintaining complete customer satisfaction.

Utilized knowledge of insurance principles, policies and procedures.

Served as point-of-contact for potential and existing Commercial and Personal insurance customers.

Prepared insurance related documents and reviewed for accuracy and completeness.

Handled inbound client calls as well as office walk-ins with insurance needs.

Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Schedule meetings and appointments for owners, managers and agents.

• Complete daily activations of cellular modulars supporting home and business alarm systems
• Receive inbound calls for activation support, technical support and installation of units
• Provide email support to new and existing customers for activations, troubleshooting and product information
• Utilize the systems of SAP, CRM and Microsoft Office for daily operations.

• Work closely with application engineers, using CAD, designing and customizing ergonomic lifting solutions in many forms, including Workstation Cranes, Jib Cranes and G-Force product line
• Inbound calls to provide technical support, troubleshooting and installation assistance
• Provide quotes for parts in both standard and custom system designs
• Creation of a comprehensive Soft Skills Training, which teaches how to become exceptional at providing customer service both internally and externally
• Generate sales leads for new end users and connect potential dealers to the sales team
• This led to joining the marketing department team on a project to determine the best direction for lead collection
• Completion of an extensive engineering project that provides future standards in the communication requirements between customer service and applications engineering
• Leader of the social committee for customer service, which included coordinating monthly team meetings, planning monthly events, obtaining supplies and hosting events
• In this role, I also assisted in planning the yearly budget for this team and worked closely with the department to ensure complete involvement for special events
• Utilize the systems Sytline, Crane Brain, KACE ticket system and que manager.

• Responsible for managing all aspects of accounts including technical support for devices, billing inquiries as well as creating solutions for consumers to meet their needs
• Maintain current and competitive knowledge of the industry as well as continued learning through ongoing training
• Act as point of contact, which included being part of the customer relationship team providing additional assistance to teams and resolving client escalations
• Human Resources Ambassador role consisted of taking part in community events, assisting with job fairs, engaging with the events team for special events
• Assist trainers in the final step in training as a transition assistant
• Reinforcing skills and credo taught throughout training in a live environment
• Coaching to provide feedback and any opportunities observed
• Utilize the systems Info-Manager, ACSS and MTAS.

• Provide counseling and assistance to customers in relation to proper terms as directed by service agreements
• Maintain over 450 active accounts as well as ensure steady payment balances
• Generate additional sales through multiple marketing strategies
• Mentor and train employees in various areas including enhancing sales and collection productivity.