Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Amy Williams

Allegan,MI

Summary

Senior Patient Access Specialist with 9+ years of experience in a busy infusion Center. Organized and dependable who’s successful at handling multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and the opportunity to lead Processing, Scheduling, and Receiving Referrals.

Overview

27
27
years of professional experience

Work History

Senior Intake Specialist

Infusion Associates
12.2014 - Current
  • Enhanced patient intake process by streamlining data collection and implementing efficient workflows.
  • Contributed to organization''s growth by consistently meeting or exceeding intake targets and maintaining high levels of patient satisfaction.
  • Led team meetings focused on continuous improvement to challenges faced by department.
  • Collaborated with other departments to resolve complex cases efficiently, resulting in better outcomes for patients.
  • Communicated with referring offices and associated staff to request required information needed to process referrals.
  • Regularly monitoring caseloads and adjusting the processing team assignments accordingly.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Mentored junior intake specialists, providing guidance on best practices and maintaining high-quality performance across the team.
  • Worked flexible hours including weekends when needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Able to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while involved in multiple projects.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Processing biweekly payroll and maintain employee time records including edits, corrections and adjustments.
  • Track and approve employee vacation, sick and personal time.

CENA

Heartland of Crestview
04.1997 - Current
  • Documents actions by completing forms, reports, logs, and records.
  • Provided professional services and support in a dynamic work environment.
  • Provides for activities of daily living by assisting with serving meals, feeding patients, ambulating, turning, and positioning.
  • Recording vital signs
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

CENA / Scheduler

The Kurkjians
12.2011 - 06.2014
  • Provided resident care in residents home
  • Including light house keeping, cooking, running errands
  • Charting care provided in ADL books
  • Trained and supervised employees on office policies and procedures.

Education

Network 180 -

Grand Rapids, MI
09.2014

Lee High School -

Lee High School
Wyoming, MI
05.2014

Nurses Aide Program -

Grand Rapids, MI
04.1997

Skills

  • Able to handle multiple tasks
  • Fast learner
  • Communication skills
  • Strong problem solving skills
  • Training new employees
  • Work independently or with team
  • Responds fast and calmly in emergency situations
  • Detail Oriented
  • Flexible Schedule
  • Policy Knowledge
  • Data Entry
  • Customer Service
  • Team Leadership
  • Organizational Skills

Additional Information

  • Current CPR Certificate, Computer literate and attentive to detail & Experience in a variety of clinical settings
  • Medbridge Certificate, Circle of Care Certificate, Excellent Service Award, HIPPA Compliance Award

References

  • Maria Abrahamson R N Supervisor, (616) 531-0200
  • Sheryl Kurkjian Manager, (616) 890-4963

Timeline

Senior Intake Specialist

Infusion Associates
12.2014 - Current

CENA / Scheduler

The Kurkjians
12.2011 - 06.2014

CENA

Heartland of Crestview
04.1997 - Current

Network 180 -

Grand Rapids, MI

Lee High School -

Lee High School

Nurses Aide Program -

Grand Rapids, MI

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Amy Williams