Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Williams

Memphis,TN

Summary

Personable and motivated, equipped with foundational knowledge and technical skills in project management and data analysis. Possesses familiarity with industry-standard software and tools, including proficiency in Microsoft Office and basic coding languages. Aims to leverage these skills to contribute to team success and drive positive outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Internship tech support

901 tech
01.2023 - 05.2023
  • Assisted clients with technical support issues, troubleshooting software, and network problems.
  • Developed analytical skills in data-driven decision-making and process improvement.

Front desk representative

America's Best Eyeglasses & Sunglasses
05.2022 - 01.2023
  • Provided exceptional customer service by assisting patients with appointment scheduling, insurance processing, and check-in procedures.
  • Managed multi-line phone systems, routed calls, and resolved customer inquiries efficiently.
  • Maintained organized records and files to enhance efficiency and streamline operations.
  • Cross-trained as an ophthalmic technician, conducting pre-tests, vision screenings, and assisting with eye examinations.
  • Performed diagnostic tests, including visual field exams, OCT, HRT, corneal pachymetry, and tonometry.
  • Administered eye drops, prepared patients for exams, and coordinated prescription refills with pharmacies.
  • Ensured exam rooms were stocked and maintained a clean, safe environment for patients and staff.

Remote customer service seasonal position

Amazon
02.2022 - 05.2022
  • Provided exceptional customer service, ensuring positive interactions and problem resolution.
  • Assisted in appointment scheduling, patient coordination, and administrative support.
  • Developed strong sales skills by upselling products and services to meet customer needs.
  • Worked with multi-line phone systems, managing a high volume of inbound and outbound calls.

Caregiver

Ava-Maria Care Services
08.2021 - 05.2022
  • Assisted patients with daily activities, including mobility support, meal preparation, and personal care.
  • Provided companionship and emotional support to enhance patients' wellbeing.
  • Maintained a safe and clean environment while monitoring patient health and reporting concerns.

Education

Diploma - human resource management

Trezvent high school

Cybersecurity + data analyst training - cybersecurity, data analysis, troubleshooting

Tech 901

Diploma - Human Resources Management

Alison online college

Skills

  • Customer Service & Sales
  • Lead Generation & Appointment Setting
  • CRM & Data Management
  • Multi-Line Phone System Management
  • Digital Marketing & Social Media
  • Technical Support & IT Knowledge
  • Strong Communication & Persuasion Skills
  • Teamwork and collaboration
  • Problem-solving
  • Fast learner

Certification

  • Google IT Support Certificate (Coursera)
  • 901 Tech Cybersecurity & Data Analytics Training (On-Site & Online)
  • Customer Service & Sales Training (Amazon, Retail & Healthcare Sectors)
  • Pursuing a Degree in Radiologic Technology (Online Program - Flexible Schedule)

Timeline

Internship tech support

901 tech
01.2023 - 05.2023

Front desk representative

America's Best Eyeglasses & Sunglasses
05.2022 - 01.2023

Remote customer service seasonal position

Amazon
02.2022 - 05.2022

Caregiver

Ava-Maria Care Services
08.2021 - 05.2022

Cybersecurity + data analyst training - cybersecurity, data analysis, troubleshooting

Tech 901

Diploma - Human Resources Management

Alison online college

Diploma - human resource management

Trezvent high school

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