Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Williams

Los Lunas

Summary

Dynamic and detail-oriented professional with extensive experience at Amazon, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and maintain safety standards. Skilled in inventory management and relationship building, consistently exceeding expectations and fostering a positive work environment. Committed to continuous improvement and adaptable to diverse challenges.

Overview

9
9
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2024 - 07.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Prepared and checked outbound shipments for accuracy.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept work areas neat, clean and free from debris.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Assistant Store Manager

Speedway Gas Station
03.2020 - 07.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant Manager

Summit Food Service
03.2024 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Senior Floor Lead

Walgreens
07.2021 - 09.2023
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
  • Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
  • Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
  • Streamlined communication among staff members by developing a clear chain of command system.
  • Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented visual merchandising standards throughout the store''s floor space to create an appealing shopping environment that attracted more foot traffic.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Collaborated with management on strategic initiatives to drive improvements in store performance and customer satisfaction levels consistently.
  • Provided exceptional customer service by addressing inquiries promptly, offering product recommendations when appropriate, and going above-and-beyond to ensure a positive shopping experience for all patrons.
  • Improved team efficiency by implementing new floor layout and organization strategies.
  • Provided support during peak periods, stepping in as needed to assist with various tasks such as cashiering or stocking shelves.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Fostered culture of teamwork and communication, leading by example and encouraging open dialogue among staff.

Bank Teller

Sunward Federal Credit Union
05.2016 - 05.2018
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.

Education

N/A - Business

University of New Mexico
Los Lunas

High School Diploma - Child Development

Belen High School
Belen, NM
05.2007

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Flexible schedule
  • Team leadership
  • Issue resolution
  • Friendly and courteous
  • Time management
  • Excellent communication
  • Detail-oriented
  • Work prioritization
  • Punctual and reliable
  • Quality control
  • Relationship building
  • Material handling
  • Sorting and organizing
  • Warehouse operations
  • Warehouse safety
  • Shipping and receiving
  • Stock rotation
  • Problem-solving
  • Product sorting
  • Inventory staging

Timeline

Fulfillment Associate

Amazon
08.2024 - 07.2025

Assistant Manager

Summit Food Service
03.2024 - 07.2024

Senior Floor Lead

Walgreens
07.2021 - 09.2023

Assistant Store Manager

Speedway Gas Station
03.2020 - 07.2021

Bank Teller

Sunward Federal Credit Union
05.2016 - 05.2018

N/A - Business

University of New Mexico

High School Diploma - Child Development

Belen High School

Similar Profiles

CREATE PROFILE