Amy Willis
Louisa,VA
Summary
Accomplished Administrative Assistant with a proven track record at Bright Horizons Childcare, enhancing office efficiency and customer satisfaction. Expert in data organization and professional communication, successfully managed critical tasks while fostering strong client relationships. Achieved significant improvements in document management and operational workflows, demonstrating exceptional Microsoft Office proficiency and time management skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Bright Horizons Childcare
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Manager
C & S Motors
10.2014 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service and Sales Manager
Food Lion
11.2004 - 02.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Mortgage Loan Officer
CTX Mortgage
04.1999 - 11.2004
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA06.1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Scheduling
- Office Management
- Professional Communication
- Verbal Communication
- Data organization
- Deadline-oriented
- Professional and mature
- Filing and data archiving
Timeline
Administrative Assistant
Bright Horizons Childcare
01.2019 - Current
Office Manager
C & S Motors
10.2014 - 12.2018
Customer Service and Sales Manager
Food Lion
11.2004 - 02.2014
Mortgage Loan Officer
CTX Mortgage
04.1999 - 11.2004
High School Diploma -
Fluvanna County High School