Summary
Overview
Work History
Skills
Timeline
Generic

Amy Wilsey

North Liberty,IA

Summary

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Overview

9
9
years of professional experience

Work History

General Manager

Marquee Pizzeria and Bar
06.2023 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.

Server

Chili's Restaurant
04.2023 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Texas Roadhouse
04.2023 - 06.2023
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Bar Manager

Acorn Saloon
01.2016 - 12.2017
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bartender

Sportsman's Bar and Grill
01.2016 - 12.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Problem resolution
  • Team leadership
  • Relationship building
  • Customer relationship management
  • Verbal and written communication

Timeline

General Manager

Marquee Pizzeria and Bar
06.2023 - 03.2025

Server

Chili's Restaurant
04.2023 - 06.2023

Server

Texas Roadhouse
04.2023 - 06.2023

Bar Manager

Acorn Saloon
01.2016 - 12.2017

Bartender

Sportsman's Bar and Grill
01.2016 - 12.2017

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